Page 158 - CityofMansfieldFY23Budget

Department Name:
Information Technology

Mission Statement:
The Information Technology Department's mission is to provide, support, maintain and continuously seek to improve a high
quality, cost effective Local Area Network and Wide Area Network (LAN/WAN) that meets the current and future requirements
for staff and citizens of the City of Mansfield.
Services Provided:
1. Communications & Telecommunications
2. Purchase and maintenance of hardware & software
3. Network, hardware and software support
4. Cybersecurity

CITY COUNCIL’S STRATEGIC PRIORITIES N O R T H

Noteworthy Organizational Remarkable Together Healthy
Essentials Excellence Experiences as One Economy
Consistently Strong team Distinctive Create Sustainable assets,
high-quality and internal services and community financial strength &
services culture amenities connections growth

N O R T H
Goal #1 ●
The department will provide the technology needed to maintain operational efficiency in the City Network that minimizes downtime
and maximizes employee productivity.

Objectives
1. Invest in quality hardware.
2. Maintain service contracts.

Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
City Network Downtime Less than 1% Less than 1% Less than 1% Less than 1%
Network Infrastructure Hardware Supported 500+ 600+ 600+ 600+
PC/Laptops Supported 525 535 550 575

N O R T H
Goal #2 ●
The department will provide the technology needed for Cybersecurity, end-point security and collaboration amongst co-workers and
those outside of the organization.

Objectives
1. Invest in quality security software.
2. Provide enterprise-grade collaboration tools.
3. Provide other software that increases employee efficiency.

Actual Actual Budget Budget
Performance Measures 2019-2020 2020-2021 2021-2022 2022-2023
Security Incidents - - - -
E-Mail Accounts Maintained 550 540 550 550
Software Applications Supported 90 95 100+ 100+

154