Page 247 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
PUBLIC WOrKS

Department Core Services
Department Scorecard

Previous Previous Measure-
Perspective Ref # Measure Current Target
Period Period ment
Conduct Customer Service Inspections
1.3.5 22 18 24 > or = 15.0
for backflow protection

% of investigations of reported illicit
discharges initiated according to City's
1.3.7 100 100 100 = 100.0
Stormwater Management Plan within 2
business days

Promote the W.I.S.E. Guys irrigation
1.3.8 5 1 3 > or = 4.0
evaluation program
Conduct grease trap inspections on
1.3.9 11 9 12 > or = 10.0
food service establishments

Killowatt hours per square foot for all
1.3.10 2.40 2.12 2.54 < or = 14.0
city facilities
1.5 Enhance mobility (PWC2) (C2)

Average Pavement Quality Index (PQI)
1.5.1 Score for roadways 82 81.0 82.6 > or = 78.0
Serve our Customers 1.6 Enhance the sense of community by providing excellent customer service and citizen engagement op-

portunities (C6)

% of Responses to customers within
two business days of receiving a Come- 98
> or =
90.0
1.6.1
97
97
Fix-This form, phone call, email.
Average score on satisfaction survey -
1.6.2 0.0 4.0 5.0 > or = 4.0
web online version
1.8 Deliver integrated and targeted departmental communications (PWC5) (C6)

Participate in community outreach ini-
1.8.1 14 4 4 > or = 4
tiatives regarding environmental issues

Participate in community outreach
1.8.2 6 2 6 > or = 4
initiatives regarding stormwater issues
Participate in community outreach
1.8.3 initiatives regarding water conserva- 5 3 5 > or = 4.0
tion issues

Achieve high rate of WISE Guys cus-
1.8.4 4.97 4.64 4.86 > or = 4.5
tomer satisfaction

246 FY 2022 City of Southlake | BUDGET BOOK
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