Page 205 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
FIrE DEPArTMEnT

Department Core Services
Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
Achieve a high percentage of citizen
Manage the Business 2.3.2 satisfaction in EMS services provided. 82.00 85.00 0.00 > 90.0

Achieve a high percentage of citizen
2.3.3
satisfaction in how the City is prepared 76.00
for an emergency. 83.00 0.00 > 90.0
3.1
FDF1: Provide high value services through efficient management of resources (F1&4)
Provide Financial Stewardship 3.1.1 30 day Prompt Payment 0.00 0.00 0.00 < 2.0

3.1.2

% compliant Pcard purchases
95.0
100.00
100.00
3.1.3 Operating expense budget-v-actual 98.50 0.00 0.00 > 98.0
>
100.00
4.1 FDL1: Provide leadership and professional development initiatives (L2)
Q12 Survey: Q11 - In the last six
4.1.1 months, someone at work has talked to 3.95 3.95 3.88 > 4.5
me about my progress. (L2)
4.1.2 Leadership Training Ratio 2.00 15.22 0.00 > 10.0
4.2 FDL2: Ensure adherence to State guidelines by maintaining professional licenses and certifications (L3)

Q12 Survey: Q03 - At work, I have the 4.08 3.80 > 4.5
Promote Learning and Growth 4.2.2 Q12 Survey: Q12 - This last year, I have 4.12 4.09 > 4.5
opportunity to do what I do best every 4.08
4.2.1
day. (L3)
had opportunities at work to learn and 4.12
grow. (L3)
FDL3: Build a positive, productive and engaged workforce that supports the City’s mission and strategic
4.3
goals (L6)
Q12 Survey: Q00 - How satisfied are
4.3.1
you with the City of Southlake as a
place to work? (L6) 4.00 4.00 3.88 > 4.5
Q12 Survey: Q01 - I know what is
4.3.2 4.48 4.48 4.25 > 4.5
expected of me at work (L6)
Q12 Survey: Q05 - My supervisor, or
4.3.3 someone at work, seems to care about 4.27 4.27 4.18 > 4.5
me as a person (L6)

4.3.4 Q12 Survey City-wide Grand Mean (L6) 4.09 4.09 0.00 > 4.5

204 FY 2022 City of Southlake | BUDGET BOOK
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