Page 204 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
FIrE DEPArTMEnT

Dep
Department Core Services
nt Score
card
artme

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
2.1.2.2 Travel Times 100.00 > 99.0
2.1.2.2.1 TT-EMS Only 305.00 304.00 307.00 < 390.0

2.1.2.2.2 TT-North - EMS Only 289.00 355.00 364.00 < 390.0

2.1.2.2.3 TT-West - EMS Only 292.00 299.00 226.00 < 390.0
2.1.2.2.4 TT-East - EMS Only 309.00 292.00 314.00 < 390.0

2.1.3 Dispatch Times 100.00 > 99.0

2.1.3.1 Dispatch Times #N/A #N/A 100.00 > 99.0
2.1.3.1.1 DT-Fire Only 49.00 44.00 41.00 < 60.0

2.1.3.1.2 DT-North - Fire Only 55.00 35.00 28.00 < 60.0

2.1.3.1.3 DT-West - Fire Only 34.00 63.00 41.00 < 60.0
2.1.3.1.4 DT-East - Fire Only 60.00 41.00 39.00 < 60.0
Manage the Business 2.1.3.2.1 DT-EMS Only 42.00 39.00 40.00 < 60.0
>
100.00
Dispatch Times
99.0
2.1.3.2
38.00
60.0
37.00
33.00
<
2.1.3.2.2 DT-North - EMS Only
2.1.3.2.3 DT-West - EMS Only
2.1.3.2.4 DT-East - EMS Only 44.00 33.00 35.00 < 60.0
42.00
42.00
60.0
<
39.00
2.1.4 Employee Engagement (B1) > 4.5
Q12 Survey: Q06 - There is someone at
2.1.4.1 work who encourages my development 3.95 3.95 3.90 > 4.5
(B1)
2.2 FDB2: Actively pursue service provision and cost avoidance using collaborative agreements (B2)
Cost savings associated with NEFDA
2.2.1 5140000.00 514000.00 0.00 > 1.0
partnership

Cost savings associated with EMS
2.2.2 30673.00 34864.29 0.00 > 1.0
supplies partnership

2.3 FDB3: Continually evaluate services for improvement (B5)
Achieve a high percentage of citizen
2.3.1 88.00 88.00 0.00 > 90.0
satisfaction in fire services provided.

BUDGET BOOK | FY 2022 City of Southlake 203
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