Page 203 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
FIrE DEPArTMEnT

Department Core Services
Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period 5.00 Period 5.00 > ment 85.0
5.00
volunteer Retention
1.5.3.2
Serve our Customers 1.5.6 Employee Engagement (C6) 3.77 3.77 3.40 > 4.5

Q12 Survey: Q10 - I have a best friend
1.5.4.1
at work (C6)
Q12 Survey: Q09 - My coworkers are
1.5.4.2
committed to doing quality work (C6) 4.17 4.17 3.97 > 4.5

2.1 FDB1: Ensure a professional fire department by adhering to accreditation standards (C1&B1)

2.1.1 Fire Response Times 98.29 > 99.0

2.1.1.1 Turn Out Times 100.00 > 99.0

2.1.1.1.1 TOT-Fire Only 51.00 48.00 49.00 < 80.0
2.1.1.1.2 TOT-North - Fire Only 71.00 48.00 44.00 < 80.0

2.1.1.1.3 TOT-West - Fire Only 54.00 60.00 52.00 < 80.0

2.1.1.1.4 TOT-East - Fire Only 42.00 42.00 38.00 < 80.0
Manage the Business 2.1.1.2.1 TT-Fire Only 341.00 318.00 280.00 < 390.0
Travel Times
100.00
2.1.1.2
>
99.0
473.00
320.00
320.00
390.0
2.1.1.2.2 TT-North - Fire Only
<
2.1.1.2.3 TT-West - Fire Only
2.1.1.2.4 TT-East - Fire Only 267.00 241.00 280.00 < 390.0
300.00
<
390.0
252.00
369.00
2.1.1.2.4 TT-East - Fire Only 354.00 311.00 305.00 < 390.0
2.1.2 EMS Response Times 100.00 > 99.0
2.1.2.1 Turn Out Times 100.00 > 99.0
2.1.2.1.1 TOT-EMS Only 48.00 47.00 54.00 < 60.0
2.1.2.1.2 TOT-North - EMS Only 50.00 44.00 51.00 < 60.0

2.1.2.1.3 TOT-West - EMS Only 46.00 48.00 60.00 < 60.0

2.1.2.1.4 TOT-East - EMS Only 44.00 42.00 49.00 < 60.0

202 FY 2022 City of Southlake | BUDGET BOOK
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