Page 149 - Southlake FY22 Budget

STrATEGIC DIrECTIOn

city oF southlake city-Wide scorecard city oF southlake city-Wide scorecard

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Data
Data
Measurement Measurement Current Measure- Target Unit Source Timing Measurement Measurement Current Measure- Target Unit Source Timing
ment
ment
Period Period Period Period
Percent of Percent of
citizens rating citizens agree-
Republic Services' ing completely
performance or somewhat
1.5.4 in collecting 92% 87% 87% > 85% % Citizen Biennial 1.6.4 that employee 87% 87% 87% > 90% % Citizen Biennial
Survey
Survey
residential solid showed pride
waste ("Excel- and concern for
lent" or "Very the quality of
Good") work
Percent of Percent aver-
citizens rating age reduction
Republic Services' in gap between
performance in Citizen importance and 6% 4% 4% > -6% % Citizen Biennial
1.5.5 91% 87% 87% > 85% % Biennial Survey
collecting resi- Survey satisfaction for
dential recycling identified Citizen
("Excellent" or Serve Our Customers 1.6.5 Survey gap issues
Serve Our Customers 1.6.1 Percent of 79% 69% 69% > 90% % Citizen Biennial 1.6.6 Southlake, per- 59% 59% 59% > 75% % Citizen Biennial
"Very Good")
During their
time living in
Enhance sense of community by providing excellent customer service and citizen engagement opportunities (C6)
1.6
cent of citizens
citizens agreeing
believing that,
Survey
completely or
as a community
somewhat that
in which to live,
Survey
employee repre-
sented City in a
improved
positive manner
Vote participa-
Percent of Southlake has Elections
tion in last mu-
citizens agreeing 1.6.7 nicipal election 25% 87% 43% > 20% % Administra- Annual
completely or Citizen (May)
1.6.2 81% 83% 83% > 90% % Biennial as a percentage tor
somewhat that Survey of eligible voters
employee was
courteous Q12 Survey: Q09 Employee
Percent of - My coworkers Engage-
citizens agree- 1.6.9 are committed 4.24 4.25 4.24 ≥ 4.50 # ment Biennial
ing completely to doing quality Survey
or somewhat work (City-wide)
1.6.3 that employees 65% 74% 74% > 90% % Citizen Biennial Achieve best-in-class status in all City disciplines (B1)
Manage the Business 2.1 Pavement Qual- 82.0 81.0 82.6 ≥ 7.8 # Paving As- (August)
Survey
returned calls Obtain Balanced Success-
within a reason- Scorecard Hall of ful imple-
able amount of 2.1.2 Fame designa- TBD TBD TBD = menta- n/a n/a Annual
time tion tion

Annual
Annual
ity Index (PQI)
2.1.3
sessment
Street Rating

148 FY 2022 City of Southlake | BUDGET BOOK
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