Page 146 - Southlake FY22 Budget

STrATEGIC DIrECTIOn

city oF southlake city-Wide scorecard

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Data
Measurement Measurement Current Measure- Target Unit Source Timing
ment
Period Period
1.1 Achieve the highest standards of safety & security (C1) 2
Percent citizens
1 rating the City's
performance in
achieving the
1.1.1 highest stan- 82% 79% 79% > 95% % Citizen Biennial
Survey
dards in safety
and security ("Ex-
cellent" or "Very 3
Good")
UCR Part 1
Nonviolent Police De-
1.1.2 .5 0.3 0.6 < TBD #/1000 Quarterly
Crimes per 1,000 partment
residents
UCR Part 1 Vio-
1.1.3 lent Crimes per 2 2.1 2.1 < TBD #/1000 Police De- Quarterly
partment
Serve Our Customers 1.1.4 dollar loss (fire) 92.96% 93.4% 93.8% > 80% sec Scorecard Monthly
1,000 residents
Dollar value to
Fire Dept
%
Response Time
Fire Dept
306
390
<
341
318
Monthly
1.1.5
(Fire - Travel
Scorecard
Time)
Percent citizens
who are satisfied
with the City's
performance in
1.1.6 preparing the city 81% 76% 76% > 95% % Citizen Biennial
Survey
for emergencies
("Very Satisfied"
or "Somewhat
Satisfied")
% volunteer
background
1.1.7 checks completed 100% 100% 100% = 100% % Volgistics Annual
(TBD)
prior to volunteer
service
Q12 Survey: Q02 Employee
- I have the mate- Engage-
1.1.8 rials and equip- 4.39 4.55 4.41 > or = 4.50 # ment Biennial
ment I need to do Survey
my work right (City-wide)

1 Balanced scorecard perspectives 2 corporate oBjectives 3 perFormance
measures

BUDGET BOOK | FY 2022 City of Southlake 145
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