Page 190 - Hurst Adopted FY22 Budget

APPROVED FISCAL YEAR 2022 BUDGET

UTILITY BILLING

The Utility Billing Division is responsible for maintaining the City’s Billing System for water, wastewater, sanita-
tion, and recycling services. Responsibilities include establishing new accounts, processing bills and payments
from customers, providing exceptional customer assistance and information regarding utility accounts, and
performing the meter reading and meter services functions. In addition to the accounts receivable function
for water and wastewater services, the division is also responsible for receipting and depositing monies col-
lected by other departments on a daily basis.

BUDGET AND PERSONNEL

BUDGET SUMMARY – ENTERPRISE FUND

ACTUAL ACTUAL BUDGET ESTIMATED ADOPTED
CATEGORY FY 2019 FY 2020 FY 2021 FY 2021 FY 2022

PERSONNEL SERVICES 567,970 562,199 556,452 476,197 525,080
MATERIAL AND SUPPLIES 44,382 42,726 44,793 35,389 30,363

MAINTENANCE 39,906 100,390 78,000 69,060 88,150
SUNDRY CHARGES 359,822 289,370 286,604 318,304 297,928

INTERNAL SERVICES 63,894 63,894 63,894 63,894 65,825
CAPITAL OUTLAY 24,942 24,790 0 0 0

TOTAL $1,100,916 $1,083,370 $1,029,743 $962,844 $1,007,346

PERSONNEL SCHEDULE

ACTUAL ACTUAL ACTUAL APPROVED
POSITION TITLE PAY GRADE FY 2019 FY 2020 FY 2021 FY 2022
UTILITY BILLING MANAGER Exempt 1 1 1 1

CUSTOMER SERVICE SUPERVISOR 59 1 1 1 0
UTILITY BILLING TECHNICIAN 56 1 1 1 1

CUSTOMER SERVICE REPRESENTATIVE 54 2 2 2 2
METER READER SUPERVISOR 53 0 1 1 1

LEAD METER READER 53 1 1 1 1

METER READER 52 3 2 2 2
TOTAL 9 9 9 8

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