Page 193 - Hurst Adopted FY22 Budget

APPROVED FISCAL YEAR 2022 BUDGET
performance measures

Actual Estimate Projected

2020 2021 2022
Input

Billing representatives (FTEs) 6 4 4
Meter readers (FTEs) 4 3 3
Output
Meters billed monthly-Approximate 12,475 12,475 12,475
Payments Processed In-House 40,564 41,000 13,000
Accounts Closed and Final Billed 1,361 1,142 1,252
New Accounts Opened 1,342 1,160 1,251
Customer Calls Handled 20,490 19,535 20,000
Effectiveness
Customer Service Survey rating of adequate, good or
excellent 95% 95% 95%
Efficiencies

Payments Processed by Lockbox 0 0 28,000
Payments Received by Electronic Means 105,963 106,000 106,000

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