Page 191 - Hurst Adopted FY22 Budget

APPROVED FISCAL YEAR 2022 BUDGET

Mission Statement

e are committed to providing excellent customer service while bal-

W ancing all aspects of the Hurst way. We will strive to preserve trust

and deliver quality services through maintaining our billing operations in an

efficient, accurate, and customer-oriented manner.

Prior Year Results Future Initiatives

h Restructuring of Utility Billing organizational ’ Communicate necessary information about

hierarchy changes made to affected customers

h Hiring of new Utility Billing Manager ’ Continue to evaluate internal processes and

h Performed in-depth job shadowing of each procedures to identify areas for improve-
position in Utility Billing to include meter ment

reader processes and procedures ’ Identify meters that are due for replacing

h Developed recommendations for improve- and replace if funds, materials and staff are

ments/changes based upon the outcome of available
the job shadowing ’ Have utility billing staff take a refresher

h Set renewed expectations of Utility Billing course on providing excellent customer

staff for providing a high level of customer service
service and productivity ’ Continue to foster a positive working envi-

ronment in UB Office

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