Page 408 - FY 2009 Proposed Budget

Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) City Service Team (Department)
PTW Electronic Plan Review Turnaround time for commercial Economic Development and Capital
1.3.2 Implementation construction plans within 12 Investment (Planning) and Shared Services
business days (IT)
Summary:
Milestone Estimated Actual

City Council approved the purchase and Make Site Plan, Public July 2019 June 2019
implementation of an Electronic Plan Review (EPR) Improvement, Zoning and Plat
solution for Planning & Development Services, the applications available online
system was procured at the end of the 2017 – 2018 for electronic submittal
budget with implementation starting in March 2019. Achieve minimum of 10% of Oct. 2019 34%
The goal of the technology investment was to applications available via EPR
streamline the review process as it relates to the Achieve minimum of 25% of Feb. 2020 76%
development process for platting, zoning, engineering applications available via EPR
site plan and building plan review. Performance Metric Target Actual
Provide 3rd quarter 90% 99%
By implementing the EPR program customers can percentage of users
submit plans electronically. This eliminates the need submitting plans via EPR
for plans to be printed therefore saving cost incurred Provide 4 quarter Percentage 50% 75%
th
by the customer. Multiple staff members can review of users stating they would
the submittals simultaneously thus reducing the recommend EPR to someone
turnaround time. This allows Planning and else
Development Services (P&DS) the opportunity to st
Provide FY 2021 1 quarter 60%
promote consistency and enhance customer service. Percentage of users stating
they would recommend EPR
Update: to someone else
With the continuous efforts of PDS and the IT
department, the resubmittal process has now been
integrated between AMANDA and EPR. Staff efforts
will continue as some enhancements and upgrades
that will further streamline the comment reporting
and file rendering as well as the system operation as a
whole are scheduled to happen Spring of 2020. With a
survey being pushed out in early July of 2020, we hope
any feedback received from our development
community will help to further clarify any questions or
concerns in the on‐going task to become fully
paperless.

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