Page 361 - FY 2009 Proposed Budget

Champion Great Neighborhoods

Goal 2: Expand and Enhance the City’s Image
Objective 1: Promote Community Engagement
Project Performance Measure(s) City Service Team (Department)
CGN Community Connections  Contact Hours for Community Connections Neighborhood Services (Library)
2.1.2  Increase Visitor Count by 3%
 Keep a Net Promoter score of 75 or Above
 Increase the # of New Library Card Holders
with Activity in the Last 12 Months
Summary:

Community relationships play a vital role in the Community Contact Hours
success of the Library Department and the City. In FY *suspended due to Covid‐19
2020, the Library Department will continue to 600
formalize community connection expectations for
various staff positions to emphasize the importance of 400
engaging with citizens and organizations outside the
library building. It is essential for library staff to create
and nurture relationships to better understand and 200
meet the community’s needs. Library staff will
function as advocates to communicate Library and City ‐
resources. 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

FY 2018 FY 2019 FY 2020
Update:
th
On March 16 , all library programs, including
outreach, were suspended, and all library locations
were closed for in‐building service due to the COVID‐ Visitor Count
19 virus pandemic. This closure has resulted in a
300,000
significant drop in these measures.
250,000
th
In the 4 quarter the library team continued to offer 200,000
services in various ways while striving to maintain the
health and safety of the public and the staff. As 150,000
rd
mentioned in the 3 quarter, these services include: 100,000
 curbside service to check out library
50,000
materials,
 access curbside Wi‐Fi ‐
 curbside mobile prints. 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
 in building service with limited hours ‐
All branch locations were open by June. The FY 2018 FY 2019 FY 2020
Downtown Library will open on October 1,
2020. Certain services remained unavailable

such as children’s toys for safety reasons.
 while the in‐person program are still
suspended, virtual programming continued.
 virtual adult education instruction continued
through Zoom and Facebook.

Even with all the limitations related to COVID‐19, the
community checked out 1,648,937 physical items and
262,905 eBooks and eAudio Books. The visitor count is
down by 48% compared to last year; however,

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