Page 362 - FY 2009 Proposed Budget

557,734 visitors came to a library even with the
th
rd
significant closures in the 3 and 4 quarters. It is also
noteworthy to see that the Net Promoter Score was Net Promoter Score
maintained at 85%. The community has been very 100
respectful of any restrictions and closures. 90

80
*During closures, it was necessary to manually cause 70
bulk activity on various library accounts to extend all
60
due dates, renew items, waive any posted fines or fees, 50
and extend expiration dates. The activity was cause by
40
this internal function causing the data to be falsely 30
inflated. This also included waiving any fines during
20
the 72‐hr. quarantining period when materials were 10
returned through the book drop. These transactions
were processed in bulk for all library accounts that ‐
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
could have been impacted by closures and limited
services during the 3rd quarter.

Percent of New Library Accounts with
Activity in the last 12 Months
80%

60%

40%

20%

0%
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
FY 2019 FY 2020

rd
*This measure not available for the 3 quarter.

11