Page 206 - Southlake FY20 Budget

City Department Overview

PLAnnInG & DEVELOPMEnT SERVICES

Department Scorecard

Previous Previous Measure-
Perspective Ref # Measure Current Target
Period Period ment

Manage and oversee and communicate/educate the public on the entitlement, permitting and inspection
2.3
process (PDSB1) (B4)
% of code enforcement complaints
2.3.1 investigated within 3 business days 100 100 100 > 80
(Reporting Q1 FY19)

% completion of daily scheduled build-
2.3.2 99 97 99 > 90
ing inspections (Reporting Q1 FY19)
% of residential permit reviews com-
2.3.3 pleted within 10 business days (Report- 96 88.8 98 > 90
ing Q1 FY19)
% of commercial permit reviews com-
2.3.4 pleted within 10 business days (Report- 92 92 94 > 80
ing Q1 FY19)
% commercial permits for larger case
reviews completed within 15 days
2.3.5 N/A 93.65 90 > 80
(metric to be implemented by FY 2019
Q3)
Manage the Business 2.3.6 % of sign permit applications complet- 100 100 99.6 > > 80

ed within 5 business days
% of DRC comments completed and re-
100
100
2.3.7
90
turned to applicant within 12 business 100
days (Planning / Landscape)
% of updated text amendments to
development-related ordinances sent
2.3.8 100 100 100 ≥ 80
to CSO for publication to Municode in
30 days
% of development case ordinances/
2.3.9 resolutions completed and provided to 100 91.6 100 ≥ 80
the CSO in 30 days.

2.4 Provide accurate data and geographical information (PDSB2) (B6)

% of map layer information updated
(zoning, comprehensive plan elements,
2.4.1 100 100 100 ≥ 90%
parcel boundary adjustments) within
10 days following CC action

% of plats digitized, assigned ad-
2.4.2 dresses, scanned to laserfiche within 3 88 100 100 ≥ 80%
business days of receipt

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