Page 193 - Southlake FY20 Budget

City Department Overview

HUMAn RESOURCES

Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
# of training hours provided to employ-
4.2.5 2,760 5,067 4,316 > or = 4,000
ees - Civilian
Average # of training hours per FTE - No Prior No Prior
4.2.6 16.3 > 32
Civilian Data Data
# of training hours provided to employ- No Prior No Prior
4.2.7 22,777 > 32
ees - Public Safety Data Data
Average # of training hours per FTE - No Prior No Prior
4.2.8 160.0 > 32
Public Safety Data Data
Employee Development training pro-
4.2.9 gram evaluation overall satisfaction 100% 97% 94% > 90.0%
score
Leadership training program evaluation
4.2.10 100% 97% 93% > 90.0%
overall satisfaction score
% of employees who attend annual
4.2.11 100% 100% 100% = 100.0%
compliance training classes

Q12 Survey: Q11 - In the last six
4.2.12 months, someone at work has talked to 4% 4.25 4.40 > or = 4.50
me about my progress.
4.3 Attract & recruit a highly qualified and diverse workforce (HRL3) (L3)

Full-time Voluntary turnover rate -
4.3.1 8.7% 11.6% 11.6% < 8.0%
Citywide
Part-time Voluntary turnover rate -
4.3.2 81.0% 36.0% 31.0% < 30.0%
Citywide

4.3.3 Voluntary turnover rate - Department 0.0% 33.0% 0.0% < 15.0%
Average # of applications per external
4.3.4 70 55 42 > 75
opening
Average # of days to fill full-time vacan-
4.3.5 cies 69 82 95 < or = 60
Promote Learning and Growth 4.3.7 full-time vacanices 60 85 96 < or = 60
Average # of days to fill Public Safety
55
120
94
< or =
4.3.6
112
Average # of days to fill civilian full-
time vacanices
38%
Total females as a % of headcount
38%
4.3.8
> or =
34%
30.0%
Diversity percentage
> or =
28%
25.0%
25%
4.3.9
27%
32%
32%
192 4.3.10 Diversity hire ratio www.CityofSouthlake.com 35% > 25.0%