Page 191 - Southlake FY20 Budget

City Department Overview

HUMAn RESOURCES

Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
Volunteer Survey: % volunteers who
1.3.7 92% 98% 98% > 95%
rated expereince good or excellent
% citizen agreement that the city does
an excellent or very good job promot-
1.3.8 62% 69% 65% > 90%
ing opportunities for partnerships and
volunteer involvement.

Enhance sense of community by providing excellent customer service and citizen engagement opportuni-
1.4
ties (C6)
% agreement that employee represent-
1.4.1 88 88 88 > 90%
ed City in a positive manner

% citizen agreement that employee
1.4.2 90 90 90 > 90%
was courteous

% citizen agreement that employees
1.4.3 returned calls within a reasonable 78 78 78 > 90%
amount of time
% citizen agreement that employee
1.4.4 showed pride and concern for the qual- 84 84 84 > 90%
ity of work
Q12 Survey: Q09 - My coworkers are
1.4.5 committed to doing quality work 4.39 4.39 4.39 > or = 4.50
Serve our Customers 1.5.1 News from Human Resources Email 77% 74% 69% > or = 70%
Administer a strong employee communication program (C6)
1.5

Open Rate
Volunteer Southlake Weekly Opportuni-
1.5.4

2.1 ties Email Open Rate 25% 26% 28% > or = 20%
Achieve best-in-class status in all City disciplines (B1)
% department workplan initiatives that
2.1.1 93% 85% 88% ≥ 90%
met or exceeded KAI
% department workplan initiatives that 91% 96% 94% ≥ 90%
2.1.1
Manage the Business 2.1.2 % of planned workplan initiatives 92% 90% 91% ≥ 90%
met or exceeded KAI

completed

Q12 Survey: Q06 - There is someone at
4.56
> or =
4.39
2.1.3
4.50
4%
work who encourages my development
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