Page 186 - Southlake FY20 Budget

City Department Overview

FIRE DEPARTMEnT

Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
Q12 Survey: Q01 - I know what is
4.3.2 4.38 4.48 - > 4.5
expected of me at work (L6)
Q12 Survey: Q05 - My supervisor, or
4.3.3 someone at work, seems to care about 4.15 4.27 - > 4.5
me as a person (L6) 4.09 - > 4.5
Promote Learning and Growth 4.3.5 Supervisor attendance at monthly 100.00 100.00 100.00 > 99.0
4.3.4
Q12 Survey City-wide Grand Mean (L6) 4.03

officer's meeting

FDL4 : Employee Engagement (L1,
99.0
>
4.4
0.00
L4,L5)
Q12 Survey: Q08 - The mission or
purpose of my organization makes me 4.28
4.4.1
feel my job is significant ( (L1) 4.28 - > 4.5
Q12 Survey: Q04 - In the last seven
4.4.2 days, I have received recognition or 3.69 3.69 - > 4.5
praise for doing good work (L4)
Q12 Survey: Q07 - At work, my
4.4.3 3.47 3.62 - > 4.5
opinions seem to count. (L5)

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