Page 185 - Southlake FY20 Budget

City Department Overview

FIRE DEPARTMEnT

Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
Achieve a high percentage of citizen 89.00 88.00 - > 90.00%
2.3.1
Manage the Business 2.3.2 Achieve a high percentage of citizen 86.00 82.00 - > 90.00%
satisfaction in fire services provided.

satisfaction in EMS services provided.

Achieve a high percentage of citizen
satisfaction in how the City is prepared 81.00
2.3.3
for an emergency. 76.00 - > 90.00%
FDF1: Provide high value services 100.00 > 99.0
3.1
through efficient management of
Provide Financial Stewardship 3.1.1 30 day Prompt Payment 0.00 0.00 0.00 < 2.0
resources (F1&4)

3.1.2

100.00
100.00
>
% compliant Pcard purchases
95.0
100.00
3.1.3 Operating expense budget-v-actual 96.10 98.50 0.00 > 98.0
FDL1: Provide leadership and
4.1 professional development initiatives 100.00 > 99.0
(L2)
Q12 Survey: Q11 - In the last six
4.1.1 months, someone at work has talked to 4.11 3.95 0.00 > 4.5
me about my progress. (L2) 2.00 14.52 14.52 > 10.0
4.1.2
Leadership Training Ratio
Promote Learning and Growth 4.2 FDL2: Ensure adherence to State 4.08 0.00 > 99.0

guidelines by maintaining professional
licenses and certifications (L3)
Q12 Survey: Q03 - At work, I have the
4.2.1
0.00
opportunity to do what I do best every 4.11
>
4.5
day. (L3)
Q12 Survey: Q12 - This last year, I have
had opportunities at work to learn and 2.00
4.2.2
grow. (L3) 4.12 0.00 > 4.5
FDL3: Build a positive, productive and
4.3 engaged workforce that supports the 100.00 > 99.0
City’s mission and strategic goals (L6)
Q12 Survey: Q00 - How satisfied are
4.3.1 you with the City of Southlake as a 4.00 4.00 - > 4.5
place to work? (L6)

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