Page 183 - Southlake FY20 Budget

City Department Overview

FIRE DEPARTMEnT

Department Scorecard

Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period 100.00 100.00 > ment 90.0
Period
volunteer Retention
100.00
1.5.3.2
Serve our Customers 1.5.6 Employee Engagement (C6) 3.58 3.77 0.00 > 4.5

Q12 Survey: Q10 - I have a best friend
>
4.5
1.5.4.1
0.00
at work (C6)
Q12 Survey: Q09 - My coworkers are
1.5.4.2
committed to doing quality work (C6) 4.17 4.17 0.00 > 4.5
FDB1: Ensure a professional
2.1 fire department by adhering to 99.00 > 99%
accreditation standards (C1&B1)
2.1.1 Fire Response Times 100 > 99.0

2.1.1.1 Turn Out Times in Fire 100.00 > 99.0
2.1.1.1.1 TOT-Fire Only 50.00 58.00 59.00 < 80.0

2.1.1.1.2 TOT-North - Fire Only 46.00 48.00 67.00 < 80.0

2.1.1.1.3 TOT-West - Fire Only 43.00 62.00 54.00 < 80.0

2.1.1.1.4 TOT-East - Fire Only 50.00 56.00 59.00 < 80.0
99.0
>
Travel Times in Fire
100.00
2.1.1.2
Manage the Business 2.1.1.2.1 TT-Fire Only 350.00 340.00 352.00 < 390.0
327.00
<
297.00
280.00
2.1.1.2.2 TT-North - Fire Only
390.0
390.0
300.00
2.1.1.2.3 TT-West - Fire Only
<
294.00
340.00
2.1.1.2.4 TT-East - Fire Only
99.0
>
2.1.2 EMS Response Times 354.00 311.00 305.00 < 390.0
100
2.1.2.1 Turn Out Times in EMS 127.00 > 99.0
2.1.2.1.1 TOT-EMS Only 50.00 49.00 50.00 < 60.0
2.1.2.1.2 TOT-North - EMS Only 50.00 55.00 49.00 < 60.0
2.1.2.1.3 TOT-West - EMS Only 53.00 47.00 53.00 < 60.0
2.1.2.1.4 TOT-East - EMS Only 49.00 48.00 42.00 < 60.0
2.1.2.2 Travel Times in EMS > 99.0

2.1.2.2.1 TT-EMS Only 330.00 294.00 320.00 < 390.0

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