Page 184 - Southlake FY20 Budget
P. 184
City Department Overview
FIRE DEPARTMEnT
Department Scorecard
Previous Previous Measure-
Perspective Ref. Serve our Customers Current Target
Period Period ment
2.1.2.2.2 TT-North - EMS Only 372.00 271.00 316.00 < 390.0
2.1.2.2.3 TT-West - EMS Only 296.00 238.00 288.00 < 390.0
2.1.2.2.4 TT-East - EMS Only 321.00 321.00 332.00 < 390.0
2.1.3 Dispatch Times 100.00 > 99.0
2.1.3.1 Dispatch Times 100.00 > 99.0
2.1.3.1.1 DT-Fire Only 66.00 49.00 46.00 < 60.0
2.1.3.1.2 DT-North - Fire Only 68.00 66.00 50.00 < 60.0
2.1.3.1.3 DT-West - Fire Only 46.00 41.00 37.00 < 60.0
2.1.3.1.4 DT-East - Fire Only 62.00 45.00 41.00 < 60.0
2.1.3.2 Dispatch Times 100.00 > 99.0
2.1.3.2.1 DT-EMS Only 46.00 43.00 40.00 < 60.0
Manage the Business 2.1.3.2.3 DT-West - EMS Only 41.00 43.00 37.00 < 60.0
<
48.00
44.00
60.0
2.1.3.2.2 DT-North - EMS Only
45.00
58.00
41.00
43.00
<
60.0
2.1.3.2.4 DT-East - EMS Only
2.1.4
Employee Engagement (B1)
Q12 Survey: Q06 - There is someone at > 4.5
2.1.4.1 work who encourages my development 3.90 3.95 - > 4.5
(B1)
FDB2: Actively pursue service provision
2.2 and cost avoidance using collaborative > 99.0
agreements (B2)
Cost savings associated with NEFDA
2.2.1 514000.00 5140000.00 0.00 > 1.0
partnership
Cost savings associated with EMS
2.2.2 0.00 34723.50 0.00 > 1.0
supplies partnership
FDB3: Continually evaluate services for
2.3 > 90.0
improvement (B5)
Achieve a high percentage of citizen
2.3.1 88.00 88.00 - > 90.0
satisfaction in fire services provided.
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