Page 184 - Southlake FY20 Budget
P. 184

City Department Overview

                                                                                                      FIRE DEPARTMEnT




                                           Department Scorecard





                                                                 Previous   Previous             Measure-
             Perspective  Ref.        Serve our Customers                              Current              Target
                                                                  Period    Period                ment
                       2.1.2.2.2 TT-North - EMS Only           372.00     271.00     316.00     <         390.0
                       2.1.2.2.3 TT-West - EMS Only            296.00     238.00     288.00     <         390.0

                       2.1.2.2.4 TT-East - EMS Only            321.00     321.00     332.00     <         390.0

                       2.1.3   Dispatch Times                                        100.00     >         99.0
                       2.1.3.1  Dispatch Times                                       100.00     >         99.0

                       2.1.3.1.1 DT-Fire Only                  66.00      49.00      46.00      <         60.0

                       2.1.3.1.2 DT-North - Fire Only          68.00      66.00      50.00      <         60.0
                       2.1.3.1.3 DT-West - Fire Only           46.00      41.00      37.00      <         60.0

                       2.1.3.1.4 DT-East - Fire Only           62.00      45.00      41.00      <         60.0

                       2.1.3.2  Dispatch Times                                       100.00     >         99.0
                       2.1.3.2.1 DT-EMS Only                   46.00      43.00      40.00      <         60.0
                  Manage the Business  2.1.3.2.3 DT-West - EMS Only  41.00  43.00    37.00      <         60.0
                                                                                                <
                                                                          48.00
                                                                                     44.00
                                                                                                          60.0
                       2.1.3.2.2 DT-North - EMS Only
                                                               45.00
                                                               58.00
                                                                          41.00
                                                                                     43.00
                                                                                                <
                                                                                                          60.0
                       2.1.3.2.4 DT-East - EMS Only
                       2.1.4
                               Employee Engagement (B1)
                               Q12 Survey:  Q06 - There is someone at                           >         4.5
                       2.1.4.1  work who encourages my development 3.90   3.95       -          >         4.5
                               (B1)
                               FDB2: Actively pursue service provision
                       2.2     and cost avoidance using collaborative                           >         99.0
                               agreements (B2)
                               Cost savings associated with NEFDA
                       2.2.1                                   514000.00  5140000.00 0.00       >         1.0
                               partnership
                               Cost savings associated with EMS
                       2.2.2                                   0.00       34723.50   0.00       >         1.0
                               supplies partnership

                               FDB3: Continually evaluate services for
                       2.3                                                                      >         90.0
                               improvement (B5)
                               Achieve a high percentage of citizen
                       2.3.1                                   88.00      88.00      -          >         90.0
                               satisfaction in fire services provided.






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