Page 197 - Southlake FY20 Budget

City Department Overview

InFORMATIOn TECHnOLOGY

Department Core Services

To provide technology services to the City of Southlake that are secure, scalable, reliable, financially viable, and aligned with the city’s Strategic Management System. We
will accomplish this through an organization that is efficiently and effectively managed and whose practices are underpinned by the core values of the City.

City Focus Areas: Safety & Performance
Security Management
City Corporate Objectives
C1 Achieve the C6 Enhance the sense of B4 Provide high
B5 Enhance service
highest standards community by providing excellent quality services delivery through continual B6 Optimize use
of safety & customer service and citizen through sustainable process improvement of technology
security engagement opportunities business practices
CBO1 – Maintain a CBO5 – Improve F1 Adhere to financial L3 Attract, develop & L6 Foster positive
strong financial quality of life through management principles & budget retain a skilled employee engagement
workforce
position and progressive
implement plans and implementation of
policies to ensure Southlake’s
future financial Comprehensive Plan
strength. recommendations.
ITC1 Minimize Security Risks (C1) ITC2 Provide a high-performing service desk (C6)

ITB1 Provide technology solutions and development ITB2 Provide technical solution consulting to support ITB3 Provide cost-effective and highly available
services supporting City objectives (B4) City process improvement projects (B5) technology infrastructure (B6)
ITCBO1 – Provide IT ITCBO2 – Optimize
services that enable current and future IT
City departments to infrastructure to be
reduce cost and time reliable, scalable, and
associated with daily cost effective and ITF1 Provide a balanced IT cost structure (F1) ITF2 Provide high value services through efficient
tasks (CB01). anticipate technology management of resources (F1)
change to meet
advancing customer
requirements (CB05).
ITL2 Build a positive, productive & engaged
ITL1 Provide technical and solution training both workforce that supports the City’s mission and
internally and externally (L3) strategic goals (L6)

City Critical Business Outcomes Department Critical Business Outcomes

CBO1 – Maintain a strong financial position and implement ITCBO1 – Provide IT services that enable City departments to reduce cost and
plans and policies to ensure future financial strength. time associated with daily tasks (CB01).

CBO5 – Improve quality of life through progressive ITCBO2 – Optimize current and future IT infrastructure to be reliable, scalable,
implementation of Southlake’s Comprehensive Plan and cost effective and anticipate technology change to meet advancing
recommendations. customer requirements (CB05).

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