Page 156 - Southlake FY20 Budget

City Department Overview

COMMUnITY SERVICES

Department Core Services

The Department pledges to provide exceptional community services through high quality facilities,
programs and events that meet the needs of our customers.
Safety & Infrastructure Quality Performance Partnerships &
Security Development Management Volunteerism

C1 Achieve the C3 Provide attractive C5 Promote C6 Enhance the sense of B1 Achieve best- B2 Collaborate with

highest standards & unique spaces for opportunities for community by providing excellent in-class status in select partners to
of safety & enjoyment of partnerships & customer service and citizen all City disciplines implement service
security personal interests volunteer involvement engagement opportunities solutions

CBO1 – Maintain a strong financial position and B5 Enhance service F1 Adhere to financial F2 Invest to provide L2 Enhance leadership L3 Attract, develop & L6 Foster positive
& maintain high
implement plans and policies to ensure future delivery through continual management principles quality public assets capabilities to deliver retain a skilled employee
process improvement
financial strength. & budget results workforce engagement

CBO3 – Engage in thoughtful planning
to ensure continued high quality development CSC1 Ensure safe CSC2 Develop and CSC5 Promote lifelong CSC6 Enhance customer
that is integrated well into the current built and secure parks, maintain CSC3 Provide meaningful CSC4 Deliver learning & active engagement by providing
environment. recreation & outstanding parks, opportunities for exceptional lifestyles through high strategic messaging for
community facilities,
community
library system for facilities & public volunteer involvement customer service quality facilities, programs
CBO5 – Improve quality of life through customers (C1) spaces (C3) (C5) (C6) programs & events (C6) & events (C6)
progressive implementation of Southlake’s
Comprehensive Plan recommendations.
CSB1 Ensure Department CSB4 Enhance service delivery
professionalism by striving CSB2 Manage the Department’s brand CSB3 Partner with community stakeholders to through process development
to achieve accreditation through strategic communication, city- identify & implement needs of the community and continual process
CSCBO1 – Maintain a strong financial position by standards (B1) established guides & training (B1) (B2) improvement (B5)
adhering to cost recovery standards and fiscal
policies to ensure future financial strength.
(CBO1)

CSF1 Provide high value services CSF2 Provide and maintain high CSF3 Ensure the cost effective and
CSCB02 – Ensure continued high quality through efficient management of quality parks and community efficient investment of taxpayer

development through strategic planning, trend resources (F1) facilities within budget (F1) dollars on infrastructure (F2)
forecasting, and analytical reporting that
enhances the integrity of the current built
environment. (CB03)
CSL1 Provide continuous CSL3 Build a positive, productive &
CSCB03 – Implement the recommendations of the opportunities for professional CSL2 Maintain professional engaged workforce that supports the

Southlake Comprehensive Master Plans. (CB05) development (L2) licenses and certifications (L3) City’s mission and strategic goals (L6)

City Critical Business Outcomes Department Critical Business Outcomes
CBO1 – Maintain a strong financial position and implement CSCBO1 – Maintain a strong financial position by adhering to cost recovery
plans and policies to ensure future financial strength. standards and fiscal policies to ensure future financial strength. (CBO1)
CBO3 – Engage in thoughtful planning to ensure continued high CSCB02 – Ensure continued high quality development through strategic
quality development that is integrated well into the current planning, trend forecasting, and analytical reporting that enhances the
built environment. integrity of the current built environment. (CB03)
CBO5 – Improve quality of life through progressive CSCB03 – Implement the recommendations of the Southlake Comprehensive
implementation of Southlake’s Comprehensive Plan Master Plans. (CB05)
recommendations.

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