Page 157 - Southlake FY20 Budget

City Department Overview

COMMUnITY SERVICES

Department Scorecard

Serve Our Customers

Incident Risk Rating Park/Facility Rating Facility Utilization Facility Capacity
(C1) (C3) (C3) (C3)
Current ATT Current ATT Metric will be used to analyze to
Metric will be used to analyze
2,395 100.0% 85% 93.9% which areas of the facility are what extent areas of the facility
are being used by customers and
being used by customers by day
and time. The metric is in the ensure we are maximizing the
Previous 104.79 Previous N/A use of the space. The metric is in
Period Period testing phase, targeted to go the testing phase, targeted to
live by the end of fiscal year
Previous N/A Previous N/A 2019. go live by the end of fiscal year
Period Period 2019.
Target: < 3,500 Target: > 90% Target: TBD Target: TBD

NPS Membership Registrations
(C6) (C6)
Current ATT Current ATT
49.1 82.2% 20% 100.0%

Previous 80.48 Previous Period 18%
Period
Previous 86.00 Previous Period N/A
Period
Target: > 14%
Target: > 60.00

Manage the Business

CAPRA Maturity Score Cost Avoidance
(B1) (B2)
Current ATT Current ATT
1.18 100% $89,425 48.98%

Previous 1.18 Previous N/A
Period Period
Previous N/A Previous N/A
Period Period
Target: < 1.18 Target: > 182,580

ATT = Adherence to Target

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