Page 158 - Southlake FY20 Budget

City Department Overview

COMMUnITY SERVICES

Department Scorecard

Provide Financial Stewardship

Cost Recovery: Marq Cost Recovery: GF Internal Finance Review
(F1) (F1) (F4)
Current ATT Current ATT
31.87% 99.5% 42% 84% Metric will be developed in Q4.
The intent is to design a metric

Previous 30.47% Previous 40% that will assess the health of
Period Period internal finacial systems.
Previous 33.0% Previous 44%
Period Period
Target: TBD
Target: > 32% Target: > 50%

Promote Learning & Growth

Q12 eNPS Voluntary Turnover
(L6) (L6) (L6)
Current ATT Current ATT Current ATT
3.92 87.2% 61.8 93.9% 11.33% 86.63%

Previous 3.92 Previous 49.18 Previous 6.5%
Period Period Period
Previous 3.96 Previous 49.18 Previous 5.0%
Period Period Period
Target: > 4.5 Target: > 90% Target: > 11.25%

Note: The Community Services Department was the first department in an FY 2019 pilot program for
Southlake Performance Excellence (SPx), the City’s new performance management model. The new
scorecard under SPx uses the foundation of the balanced scorecard and the City’s existing Strategic
Management System structure, and reports only key metrics that accurately reflect the status and health
of our organization.

The Community Services Department scorecard is still under development. During FY 2020, the remaining
City departments will be working through the SPx framework and updating their scorecards to implement
in FY 2021.

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