Page 153 - Southlake FY20 Budget

City Department Overview

CITY SECRETARY'S OFFICE

Department Core Services

To uphold the legislative process, encourage and facilitate civic involvement, promote confidence through governmental transparency, and
provide enthusiastic service to the public.
Performance Partnerships &
Management Volunteerism

C5 Promote opportunities for C6 Enhance sense of community by B2 Collaborate with select
partnerships and volunteer providing excellent customer partners to implement service
involvement service and citizen engagement solutions
City Critical Business B4 Provide high quality F1 Adhere to financial L6 Foster positive employee
Outcome services through sustainable management principles & engagement
business practices budget
CBO1 – Maintain a strong financial
position and implement plans and
policies to ensure future financial
strength CSOC1 Provide CSOC2 Provide excellent customer service by CSOC3 Promote opportunities for
administrative support to assisting customers in navigating governmental participation through the board
elected officials (C6) processes and services (C6) appointment process (C5)
CSO Critical Business CSOB1 Manage a
CSOB5 Engage in strategic
Outcomes responsive and CSOB2 Coordinate CSOB3 Administer systematic CSOB4 Ensure agenda foresight to anticipate, evaluate
legally compliant convenient, recordkeeping that ensures procedures are in and address future challenges and
CSOCBO1 – Utilize existing supported system for Public efficient and sound legislative and historical compliance with Open opportunities that may impact the
recordkeeping software to enhance the Information Act elections (B2) document preservation (B4) Meetings Act and City
business practices of departments. requests (B4) Charter (B4) City and department (B4)
(CBO1)
CSOCBO2– Develop and enhance
partnerships that provide the best value CSOF1 Provide high value services through efficient
and service to the community (CBO1) management of resources (F1)

CSOL1 Build a positive, productive and engaged workforce
that supports the City’s mission and strategic goals (L6)

City Critical Business Outcomes Department Critical Business Outcomes

CBO1 – Maintain a strong financial position and implement CSOCBO1 – Utilize existing supported record keeping software to enhance the
plans and policies to ensure future financial strength business practices of departments. (CBO1)
CSOCBO2– Develop and enhance partnerships that provide the best value and
service to the community (CBO1)

152 www.CityofSouthlake.com