Page 67 - FY2020Colleyville

City Secretary’s Office

FY 2020 Department Business Plan

Department Description

The City Secretary is responsible for the legislative operations of
the City and serves as the official records management officer. In
this role, the office is accountable for the integrity, protection,
compliance, availability, retention, disposition, and transparency of
all City records in accordance with the Texas State Library and
Archives Commission Records Retention Schedules.

The City Secretary’s Office (CSO) is a Citywide information and
document resource to the City Council, City departments,
residents, and the public. The CSO is a direct link between
community and government, and pledges to provide exemplary customer service in a professional,
courteous, impartial, and transparent manner and to promote the standards of integrity,
communication, excellence, and transparency while also promoting the City Council’s Strategic Plan.

Core Services

The City Secretary performs duties set forth by the City Charter, ordinances, federal and state laws
and administrative direction. To successfully accomplish these duties, the City Secretary is
responsible for the following core services:

1. Provide Professional and Courteous Customer Service
2.1 - Provide Responsive, efficient city services
6.2 - Establish a culture of mutual trust and respect

Although small, this Office supports both internal and external customers and is responsible for core
services which are of significant interest to all residents. These services include:

 Receiving citizen concerns and resolving same in a
professional and confidential manner;
 Providing access to public documents;
 Serving as staff liaison to boards, commissions, and
committee members;
 Conducting research;
 Processing of forms and applications administered through
the CSO (alcohol permits, notice of claims, and board,
commission, or committee applications); and
 Assisting the public with general information.

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