Page 65 - FY2020Colleyville

5. Respond to City Council and citizen requests for service
1.4 Communicate thoroughly and strategically

2.1 Provide responsive, efficient city services
For many citizens, the City Manager’s Office is the “Grand Central Station” for City Hall and
any questions/issues related to Colleyville. While staff may not always have all the details
to answer every question received, staff is able to answer most questions and connect
citizens to the appropriate person, department, or even other agencies when needed.
Similarly, the City Manager’s Office responds to all questions and requests from the City
Council, as well as coordinating all details for Council meeting meals, travel arrangements,
and RSVPs for events.

6. Develop policy and procedure recommendations
2.1 Provide responsive, efficient city services

With a bird’s-eye view of the organization, the City Manager’s Office is constantly on the
look-out for process and procedure improvements. Our staff is uniquely able to notice
when issues present in one department are also struggles in other departments. There are
also many times when policies or procedures impact the broader organization and
recommendations need to be developed and proposed by a representative from this office.
City Manager’s Office staff often serve as the shepherds, champions, and organizers of
broader efforts, ensuring input and collaboration from across all departments, ultimately
allowing the best recommendations to be brought forward to the City Council or City
Manager for consideration.
7. Develop and maintain working relationships with community groups, other governmental
entities, and other stakeholders

1.1 Actively involve and engage stakeholders
In order to make informed decisions, it is essential to understand the priorities and
perspectives of your stakeholders and community partners. Building and maintaining
relationships with stakeholders, partners, and neighboring agencies allows staff to identify
opportunities for collaboration and partnership. In the environment of limited resources
and high expectations for service delivery, it is critical that we stay tuned in to the needs
and desires of the community, to ensure that the top priorities are being met and addressed
effectively. Sharing best practices and working with neighbors are also important tools,
helping us to stay current and relevant, and maximizing our resources when cost sharing
arrangements are possible.

Performance Measures & Vital Statistics

FY FY 2020
Performance Measures FY 2014 FY 2015 FY 2016 FY 2018
2017 Target

Achieve GFOA’s Distinguished Yes
Budget Award Yes Yes Yes Yes Yes

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