Page 60 - FY2020Colleyville

GUIDE TO BUSINESS PLANS (continued)

Performance Measures & Vital
Statistics
Department business plans include two
types of metrics- performance measures
and vital statistics. Performance
measures are measures of efficiency or
effectiveness and represent outcomes
that can be directly influenced by staff,
and therefore have targets. Vital
statistics represent data that is important
to track for overall understanding of how
a program is performing and for decision
making, but is not necessarily a
reflection of efficiency or effectiveness,
and is not something that staff has
significant control over. As such, vital
statistics do not have targets. The
presentation of both performance
measures and vital statistics provides
a well-rounded look at performance and
trends in programs and services, while
also furthering the City's efforts of
accountability and transparency to those
we serve.

Department Resources

Department resources include
both personnel and budget
dollars. This section provides a
departmental org chart as well
as the FY 2019 budget amount,
both in total and broken down
by expenditure category.

5-Year + Outlook

A look at potential changes in
demographics, development,
workload, technology, equipment,
etc. that will affect the department
in the next 5+ years. Answers the
question, “Where are we going?”
Serves as a big picture focusing tool

and allows for proactive planning to
address major changes.

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