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face to face, customer engaging service. An inherent element for both training and
retaining existing staff is feedback from satisfaction surveys provided by customers.

The Center is proactive in providing a safe environment for citizens and guests.
Emergencies and catastrophes can happen and our citizens expect a plan to be in place
for weather related events during a rental, as well as provision of security for patrons.
Ten security cameras are monitored providing 24/7 motion surveillance. Seven
cameras inside, three outside. When extreme weather conditions develop during an
event, employees are trained to direct guests to safety within the building. As an added
security benefit, all weekend social events, and weekday events with children require
the hiring of an off duty Colleyville Police Officer.

Connection and partnerships within local Colleyville Businesses and civic organizations
helps the Center capitalize on the provision of cost effective services as well as fuel
the local Colleyville economy. These partnerships also allow staff to provide even more
customized service to clients, as Center management is able to develop relationships
with local Colleyville businesses, securing discounts on catering services, hotel shuttle
services, linens, food, alcohol, floral, and lighting packages for client events. In
addition, partnerships with civic organizations like NCL, Lion’s Club, Women’s Club and
Garden Club is leveraged securing grants and donations to update appliances as
needed, or aesthetically improve the grounds for citizen engagement and enjoyment
at City events.

1. Provide a venue for public events, meetings, and city business

1.4– Communicate thoroughly and strategically

2.2 - Recruit and retain a highly-qualified workforce

5.2- Support a variety of community events, concerts and celebrations
5.3– Provide attractive facilities for leisure and recreation

The Colleyville Center provides a forum for interaction and communication between
citizens, City Council, and City Management. From town hall meetings, civic
organization meetings, business seminars, city department meetings, and public
events, the Center provides an informal, neutral place for fellowship, community work,
public discourse, and dissemination of public information. Over 61% of meetings held

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