Page 68 - Haltom City FY19 Annual Budget

INFORMATION TECHNOLOGY SERVICES

Actual Adopted Projected Adopted
EXPENDITURES FY2017 FY2018 FY 2018 FY 2019
Personnel $332,950 $491,334 $491,334 $518,222
Operations 103,111 202,693 202,693 202,780
Total $436,060 $694,027 $694,027 $721,002

Actual Adopted Projected Adopted
STAFFING Class Range FY2017 FY2018 FY 2018 FY 2019
IT Manager - Business Services 1301 72 1 1 1 1
Network Administrator 1304 70 1 1 1 1
GIS Analyst 1303 60 0 1 1 1
Web Administrator/Media Technician 1203 60 1 1 1 1
Computer Services Technician 1302 53 2 2 2 2
Total 5 6 6 6

Actual Actual Estimate Target
PERFORMANCE MEASURES FY2016 FY2017 FY2018 FY2019
Number of resolved service tickets 2,700 2,016 2,000 2,156
Total technician hours spent resolving service 2,123 2,363 1,500 2,489
tickets 0.75 1.20 0.75 1.10
Average hours spent per service tickets
Average cost for labor cost per service ticket $15 $16 $15 $16
Number of City Council meetings 24 24 24 24
recorded/cablecast 34 35 40 45
Number of programs produced
Number of hours per day of programming 10 10 10 10
cablecasted 2,025 2,260 2,470 2,600
Number of web pages online

IT - Service Tickets and Hours HCTV - Cablecasts and Programs
3,000 3,000
50
2,500 2,500
2,000 2,363 2,489 2,000 40 40 45
2,123 30
1,500 1,500 34 35
1,500
1,000 1,000 20 24 24 24 24
500 500 10
2,700 2,016 2,000 2,156
0 0 0
2016 2017 2018 2019
2016 2017 2018 2019

Service Tickets Technican Hours Council Meetings Cablecasted Programs Produced

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