Page 171 - Southlake FY23 Budget

CITY DEPARTmEnT OvERvIEw

LIBRARY SERvICES

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City-wide goal: Achieve “best in class” recognition for the development and implementation of a strategic
management system that fosters and demonstrates values of excellence, innovation, integrity, teamwork, and
accountability.
Department goal: Provide world-class library service.
Implementation Strategy:
• Provide an in-demand physical and digital library collection through data-driven selection and curation.
• Expand and enhance quality programming for all ages to support education, engagement, and involvement
in the community.
• Provide a superior customer experience through streamlined processes, public space enhancements, and
attentive, responsive service to library patrons.
City-wide goal: Develop a highly qualified, motivated, well-trained, and innovative work force to serve the needs
of an evolving community by solidifying a learning culture and implementing recommendations from the City of
Southlake’s Organizational Learning and Development Strategic Operations Plan.
Department goal: Provide advanced training and collaboration opportunities to ensure the library staff remains
innovative leaders in public service.
Implementation Strategy:
• Provide advanced training opportunities to full-time staff to introduce new ideas and grow skill
development.
• Organize internal teams to provide innovation in team building, outreach, and customer experience
projects.
• Provide training on topics requested by staff.

City-wide goal: Provide high-value municipal services, balancing conservative financial management goals with
strong customer experience considerations.
Department goal: Review library processes and services to identify possible improvements to minimize cost and staff
time while enhancing the ease of use for customers.
Implementation Strategy:
• Review new options for e-services that can replace and enhance access to materials for customers.
• Review the library’s financial processes to identify cost and time-saving improvements.

City-wide goal: Using the model identified in the plan, proactively pursue stronger community engagement using
formal and informal processes
Department goal: Promote strong partnerships and volunteerism through the library.
Implementation Strategy:
• Provide a highly desirable volunteer program for teens and adults.
• Coordinate with key community partners to offer joint programming which supports the missions of each
organization.
an
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perfOrManCe Measures
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perfOrManCe Measure fy 2020 fy 2021 fy 2022 fy 2023
aCtuaLs aCtuaLs prOjeCtiOn target
Library Materials Circulation
375,081 418,364 403,000 420,000
Library Program Attendance
10,628 17,337 32,000 38,000
Library Visitors and Online Users
139,168 117,801 110,000 120,000

170 FY 2023 City of Southlake | BUDGET BOOK
WWW.CITYOFSOUTHLAKE.COM