Page 235 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
PLANNING & DEvELOPMENT SERvICES

Department Goals

SERVE OUR CUSTOMERS

Provide transparent and Improve development-related Continue taking a lead role Ensure that construction
objective information service levels through the in the management and in the City occurs based
which assists the public’s timely implementation of implementation of the upon the most up-to-date
understanding of issues the Southlake 2030 Plan Southlake 2030 Plan by adopted building codes, and
and solutions, giving them recommendations promoting and educating that all plans examiners and
opportunities to offer boards, citizens, staff building inspectors have the
comments throughout all and developers on the appropriate certifications
phases of the public planning recommendations and
process initiatives of the plan

MANAGE THE BUSINESS

Continue monitoring Elevate scores for Exceed service delivery Continue developing Maintain or exceed target
the development Building Inspections, targets regarding, and producing levels of map and report
process within the Code Enforcement, and Development Review detailed and production regarding
City of Southlake, Planning Services as Committee reviews, extensive maps as established due dates, and
while simultaneously they relate to the Citizen permit reviews, well as updating consider best practices and
considering alternative Satisfaction/Employee inspections and existing maps based innovations in the GIS field
and innovative solutions Engagement Surveys responding to Code on the availability to provide the most detailed
to improving service Enforcement Complaints of aerial photos and and high quality maps
delivery other necessary data

PROVIDE FINANCIAL STEWARDSHIP

Annually review Provide financial Research Educate staff and
services to stewardship by alternative means demonstrate by
determine meeting or exceeding of funding projects example sound
economic established financial and service budgeting principles
efficiencies related metrics delivery and effective
management of
resources

PROMOTE LEARNING & GROWTH

Invest in various Develop a clear Create additional Keep voluntary Ensure that staff
certifications and and identifiable opportunities for employee turnover below the members attend training
trainings required succession plan involvement/engagement, target score on the sessions and either
to assist employees while seeking to meet or PDS scorecard attaining or renewing
in their professional exceed scorecard target certifications/licenses
development measures for the next Q12 related
surveys to the field

234 FY 2022 City of Southlake | BUDGET BOOK
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