Page 234 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
PLANNING & DEvELOPMENT SERvICES

nt Score
card
Department Core Services
artme
Dep

Previous Previous Measure-
Perspective Ref # Measure Current Target
Period Period ment
Q12 Survey: Q12 - This last year, I have
4.3.6 had opportunities at work to learn and 4.08 4.18 4.28 ≥ 4.50
grow.
4.4 Recognize and reward high performers (L4)
Q12 Survey: Q04 - In the last seven
4.4.1 days, I have received recognition or 3.38 3.48 3.76 ≥ 4.50
praise for doing good work
4.4.2 GROW Award received 14 5 5 > 8

4.5 Empower informed decision-making at all levels in the organization (L5) ≥ 4.50
Promote Learning & Growth 4.6 Build a positive, productive and engaged workforce that supports the City's mission and strategic goals
Q12 Survey: Q07 - At work, my opin-
3.82
3.94
3.63
4.5.1
ions seem to count.
(PDSL2) (L6)
Q12 Survey: Q00 - How satisfied are
4.50
4.12
4.6.2
4.56
you with the City of Southlake as a
≥
4.26
place to work?
Q12 Survey: Q01 - I know what is ex-
4.6.3
pected of me at work
Q12 Survey: Q05 - My supervisor, or 4.52 4.61 4.83 ≥ 4.50
4.6.4 someone at work, seems to care about 4.04 4.26 4.50 ≥ 4.50
me as a person
Number of staff-wide trainings with
regard to building codes, development-
4.6.5 1 1 1 = 1
related ordinances / regulations, zon-
ing matters
Q12 Survey: Q10 - I have a best friend
4.6.6 3.64 3.83 3.82 ≥ 4.50
at work

DID YOU KnOW?

In the 2019 Citizen Satisfaction Survey, residents indicated 70% of
residents were satisfied with the City’s performance in providing
information on development. The Planning & Development Services
Department posted twenty-five (25) MySouthlakeNews articles on
development-related topics in the first three quarters of FY 2021, which
included information on permitting, inspections, code enforcement,
and landscaping.

BUDGET BOOK | FY 2022 City of Southlake 233
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