Page 228 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
PLANNING & DEvELOPMENT SERvICES

artme
card
nt Score
Department Core Services
Dep

Previous Previous Measure-
Perspective Ref # Measure Current Target
Period Period ment

% PDS Ordinances implemented in the
1.3.2 86 80 100 > 80
FY per the Ordinance Priority Schedule

% 2030/2035 Recommendations for
1.3.3 PDS marked "complete" of those placed 88 100 100 = 100
on the PDS workplan for the Fiscal Year

Number of Comprehensive Land Use
1.3.4 0 4 0 < 5
Plan Amendments approved by CC

Enhance sense of community by providing excellent customer service and citizen engagement opportuni-
1.4
ties (C6)
% agreement that employee represent-
1.4.1 88 88 83 > 90
ed City in a positive manner

Serve our Customers 1.4.2 was courteous 92 91 83 > > 90
% citizen agreement that employee

% citizen agreement that employees
returned calls within a reasonable
78
74
78
90
1.4.3
amount of time
what satisfied with Code Enforcement 69
1.4.4 % of residents very satisfied or some- 70 65 > 90
Services
% citizen agreement that employee
1.4.5 showed pride and concern for the qual- 86 83 76 > 90
ity of work

Q12 Survey: Q09 - My coworkers are
1.4.6 4.29 4.70 4.83 > 4.50
committed to doing quality work

From the Planning & Development Services Customer Service Satisfaction Survey - % of respondents who
strongly agree or somewhat agree with the questions below.

% I was helped in an effective and
1.4.7 100 100 100 > 90
timely manner
% I found the staff knowledgeable,
1.4.8 100 100 100 > 90
helpful, and courteous

BUDGET BOOK | FY 2022 City of Southlake 227
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