Page 192 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
FINANCE & INFORMATION TECHNOLOGY

nt Score
artme
Dep
card
Department Core Services

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Perspective Ref # Measure Current Measurement Target
Period Period
Count of avoidable errors in
1.3.1.11 1 3 0 < 5
court
Serve our Customers 1.3.3.1 Auto/recurring payments in 44% 46% 46% > 20%
Administer strong internal and external communication (CSC6)
1.3.3

water utlity
Service orders completed by
>
98%
1.3.3.2
92.0%
94.2%
98.0%
Meter sets completed within 48
1.3.3.3 due date 94.0% 92.9% 100.0% > 98%
hours
2.1 Achieve best-in-class status in all City disciplines (B1)
2.1.1 Provide accurate and timely financial and statistical information (FB1) (B1)
J.E.s approved and posted within
2.1.1.1 98% 99% 100% >/= 95%
2 days of completion date
2.1.1.2 Reduce manual J.E.s 609 543 505 >/= 10%

2.1.2 Provide transparency of financial data (FB2)

% department workplan
2.1.2.1 initiatives that met or exceeded > 75%
KAI
Manage the Business 2.1.3.1 % of Compliance Reports 100% 100% 100% = 100%
2.1.3
Implement accurate and timely legislative updates (MCB1)

submitted timely

2.1.4
Maintain a 98% or better collection rate (CSB1)
2.1.4.1

Collection rate in court
91.0%
95%
>/=
91.0%
2.1.4.2 Collection rate in water utility 99.65% 99.88% 99.83% >/= 98%
95.0%
2.2 Collaborate with select partners to implement service solutions (B2)
2.2.1 Partner with community representatives to implement service enhancements (MCB2)
% of inaccurate critical
2.2.1.1 transactions from Keller Jail/ 3.70% 0.00% 1.15% < 5%
Dispatch
2.3 Provide high quality services through sustainable business practices (B4)

2.3.1 Provide innovative business solutions (FB3) (MCB3)

BUDGET BOOK | FY 2022 City of Southlake 191
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