Page 191 - Southlake FY22 Budget

CITY DEPArTMEnT OVErVIEW
FINANCE & INFORMATION TECHNOLOGY

Department Core Services
Department Scorecard

Previous Previous
Perspective Ref # Measure Current Measurement Target
Period Period
1.1 Achieve the highest standards of safety & security (C1)

1.1.2 Ensure the safety of staff and customers at all times (NEW)

Q12 Survey: Q02 - I have the
1.1.2.1 materials and equipment I need 4.56 4.00 3.97 > or = 4.50
to do my work right
1.2 Promote opportunities for partnerships & volunteer involvement (C5)
1.2.1 Provide and enhance volunteer opportunities for youth and adults (MCC2)

Volunteer retention in teen
1.2.1.1 100% 100% 100% >/= 90%
court
Enhance sense of community by providing excellent customer service and citizen engagement
1.3
opportunities (C6)
1.3.1 Provide professional and courteous customer service (FC1) (CSC1)

% agreement that employee 88% 83% >/= 90%
represented City in a positive
1.3.1.1
Serve our Customers 1.3.1.2 % citizen agreement that 90% 83% >/= 90%
manner

employee was courteous
% citizen agreement that
1.3.1.3
employees returned calls within 78%
a reasonable amount of time 73% >/= 90%
% citizen agreement that
1.3.1.4 employee showed pride and 84% 76% >/= 90%
concern for the quality of work

Q12 Survey: Q09 - My
1.3.1.5 coworkers are committed to 4.19 4.21 4.19 >/= 4.50
doing quality work
Purchasing Customer service
1.3.1.6 95% 95% 99% >/= 95%
rating -internal
Purchasing Customer service
1.3.1.7 98% 100% 100% >/= 95%
rating -external
1.3.1.8 % court sessions started on time 100% 100% 98% >/= 95%

1.3.1.9 Billing error count in water utlity 0 0 1 < 5
Payment error count in water
1.3.1.10 0 0 1 < 5
utility

190 FY 2022 City of Southlake | BUDGET BOOK
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