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Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 1: Provide for the Efficient Access and Appropriate Management of the City’s Data
Project Performance Measure(s) City Service Team (Department)
PTW Enterprise IT Project (FY 2019) – Project Completion Shared Services (IT and Municipal
1.1.4 Tyler Content Management Court)
(Laserfiche replacement)
Summary:
Milestone Target Date Status
The Court Tyler Content Management project will Charter Development 1 Qtr. FY 2019 Complete
st
oversee the planning and implementation of Tyler Staff Report Approval by 4 Qtr. FY 2019 Complete
th
Content Manager (TCM) application suite, the Council
conversion and migration of millions of Court records Procurement 4 Qtr. FY 2019 Complete
th
to the new system and to retire the Courts Laserfiche Project Planning 1 Qtr. FY 2020 In Progress
st
system. System implementation 1st Qtr. FY 2022 In Progress
and configuration
Update: Document Conversion 2nd Qtr. FY 2022 In Progress
th
During the 4 quarter, Tyler continued a lengthy work and Migration
effort towards remediating documented issues. Two
Staff Training / Go Live 2nd Qtr. FY 2022
software upgrades later, Tyler has resolved a critical Project Close 2nd Qtr. FY 2022
issue related to PDF document recall and displaying
within the TCM application. Three less critical but
Notes:
important issues remain that require the vendor to
This schedule refinement extended the overall timeline to
develop software code fixes to resolve. Tyler has achieve project closure.
committed to delivering corrected software by early
2 quarter FY 2022. Work to perform a smaller
nd
document conversion was started but had to be
stopped when the process tried to relocate previously
converted documents from file storage back into the
database, eventually running out of space. After
extensive project team discussion, it was mutually
determined that the best approach to move forward,
was to cleanse all documents out of the TCM system
and redo the proof‐of‐concept document conversions.
The proof‐of‐concept redo will be performed during
the 1 quarter FY 2022.
st

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