Page 102 - Microsoft Word - FY 2022 Adopted Budget Document

Business Plan Return to Table of Contents
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Put Technology to Work Scorecard

FY 2019 FY 2020 FY 2021 FY 2022
Dept. Key Measures
Actual Actual Estimate Target

IT File server availability 99.99% 100% 99% 99%
IT GIS system availability 99.9% 99.99% 98.6% 99%
IT System Availability Network uptime 99.72% 99.88% 99% 99%
IT Website availability 99.9% 99.81% 98.3% 99%
IT Amanda availability 99.9% 99.85% 98.6% 99%
IT Kronos availability 99.9% 99.99% 98.6% 99%
IT Email Phishing/Snag Rate 2.46% 3% 2% 2%
Library Circulation through ELaRC Chromebook
Kits New Measure in FY 2022 1,800
OSI Datasets or Interactive Web Maps New
Technology Published [reported annually] Measure in 6 5 5
FY 2020

OSI Open Data Portal Users New
Measure in
FY 2020 10,453 2,400 16,000
Parks % of online registrations 15.1% 42% 18% 18%
Parks Total website sessions (naturallyfun.org) 364,157 323,282 300,000 300,000
CLA Increase YouTube views to reach
3,000,000 views per year 3,570,801 3,678,224 2,500,000 3,000,000
CLA Increase Social Media Followers ‐
FaceBook, Instagram, and Twitter
[reported quarterly] 18% 12% 10% 25%
Social Media Arlingtontx.gov (Baseline = 518,623 visits) (11%) 427% 50% 20%
CLA Increase Visits to MyArlingtonTX.com and

CLA Ask Arlington App Downloads – based on
percent of population 1% 1% 1% 5%
CLA Ask Arlington App Satisfaction – Number
of 5‐star ratings 1,032 336 500 500
Parks Total impressions (APRD main Twitter/FB
profiles) in millions 6.137 7.18 7 7

FY 2022 Adopted Budget and Business Plan 91 City of Arlington, Texas