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Business Plan Return to Table of Contents
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Put Technology to Work

Goal 1: Ensure Availability of Information, Programs, and City Services
Objective 3: Increase Convenience for the Customer
Project Performance Measure(s) Department(s)
PTW Enhanced Interactive Project Completion Planning & Development Services
1.3.4 Development Process Guide
Summary:

With the changes that happened in the last few years Milestone Estimated Actual
concerning technology and COVID‐19 restrictions, all Completion Completion
permitting activity is now online. Many of our Department brainstorming Aug. 2021
customers can conduct business with the City at the session
tips of their fingers and in the convenience of their Seek input from Sept. 2021
homes/offices. However, we still receive several development customers on
phone calls regarding how to move through the permitting process
permitting process. Our staff are always willing and CMO update on the Nov. 2021
able to help these customers. permitting DRAFT
Seek input from health Dec. 2021
Currently, we have technical bulletins and short services customers
videos in different locations across our website. CMO update on the health Mar. 2022
However, there still seems to be a disconnect with DRAFT
our customers and these resources. With the Seek input from contracting Apr. 2022
Interactive Development Process Guide, we plan to customers on inspections
bring all the how‐to videos for each process together CMO update on the June 2022
in a very streamlined process flowchart thereby inspections DRAFT
making it more easily available on google searches so
Seek input from land July 2022
that our customers can get to the specific item they development customers
are looking for. We will seek input from our
CMO update on the land Sept. 2022
customers and DRT concerning what would be most development DRAFT
helpful. We will also be seeking guidance from OOC Overall update to Council Oct. 2022
both on which tools to utilize for the website and for
the shooting/editing of some of our how‐to videos
and interviews.

FY 2022 Adopted Budget and Business Plan 90 City of Arlington, Texas