Page 153 - Manfield FY21 Budget

Actual Actual Budget Budget
Information Technology 2017/2018 2018/2019 2019/2020 2020/2021
Demand
PC/Laptops Supported 500+ 500+ 525+ 535

Software Applications Supported 83 87 90+ 95

Mobile Devices Supported 325+ 345 350+ 400+
Workload

Average IT Requests Daily 27 28 29

E-Mail Accounts Maintained 520 550 535 540

Facilities Supported 18 19 20 20+
Network Infrastructure Hardware Supported 400+ 400+ 500+ 600+
Productivity

Websites Maintained 17 18 17 19

Domain Names Maintained 54 56 57 59
Effectiveness
IT Service Requests answered within 2 hrs 100% 100% 100% 100%
City Network Downtime Less than 1% Less than 1% Less than 1% Less than 1%
E-Mail Downtime Less than 1% Less than 1% Less than 1% Less than 1%
Website Downtime Less than 1% Less than 1% Less than 1% Less than 1%

Measurable Outcomes:
• Positive citizen assessment/utilization of the Parks/Downtown WiFi Project.
• Cost savings by taking full use of increased Internet bandwidth.
• Reduce/eliminate any chance of a cyber attack/security breach to the best of our ability.

IT Actual Actual Budget Budget % Change
Summary 2017-2018 2018-2019 2019-2020 2020-2021 2020-2021

Personnel Services $ 428,700 $ 454,785 $ 592,448 $ 649,227 9.58%
Operations 298,716 311,157 318,604 380,661 19.48%

Total $ 727,416 $ 765,942 $ 911,052 $ 1,029,888 13.04%

2018-2019 2019-2020 2020-2021 2020-2021
Full Time Equivalent Positions Budget Budget Budget Change
IT Director 1 1 1
IT Manager 1 1 1
City Web Master 1 1 1
Desk Top Support Specialist 1 1 1
Total 4 4 4 0

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