Page 219 - Microsoft Word - FY 2020 Adopted Budget Document

Internal Service Funds

Scorecard
Information Technology FY 2017 FY 2018 FY 2019 FY 2020
Key Measures Actual Actual Estimate Target
E-mail system availability 99% 98.9% 99.98% 99%
File server availability 100% 99.98% 99.99% 99%
GIS system availability 99.94% 99.75% 99.97% 99%
Website availability 100% 99.78% 99.93% 99%
Network uptime 98.45% 99.92% 99.8% 99%
Amanda availability New Measure for
FY 2018 99.62% 99.92% 99%
Kronos availability New Measure for
FY 2018 99.79% 99.98% 99%
Email Phishing/Snag Rate New Measure for
FY 2018 5.3% 2.73% 2%
Helpdesk abandon rate New Measure for
FY 2018 7.8% 8% 8%
IT PMO Project Completion/Budget New Measure for
FY 2018 81% 70% 70%

Information Technology Fund Expenditures

Actual Budgeted Estimated Adopted
FY 2018 FY 2019 FY 2019 FY 2020

Administration $ 516,959 $ 476,084 $ 480,932 $ 485,083
Project Management 1,000,477 879,157 856,110 2,509,644
Infrastructure 196,270 164,358 106,338 -
Business Development 633,726 642,694 667,834 656,095
Software Services 2,698,444 2,799,164 2,683,639 3,820,991
Network Support 1,855,573 1,895,753 1,947,168 2,024,976
Server Support 3,297,945 3,021,679 3,039,299 2,792,287
Customer Support 3,176,776 3,233,270 3,252,552 3,474,174
IT Security 513,631 713,733 713,733 803,733
IT Projects 550,000 1,368,610 1,368,610 495,960
TOTAL $ 14,439,801 $ 15,194,505 $ 15,116,215 $ 17,062,943

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2018 FY 2019 FY 2019 FY 2020
Authorized Positions 58 58 58 58

Personnel Services $ 6,826,048 $ 7,182,815 $ 7,063,725 $ 7,374,715
Operating Expenses 7,613,753 8,011,690 8,052,490 9,688,228
Capital Outlay - - - -
TOTAL $ 14,439,801 $ 15,194,505 $ 15,116,215 $ 17,062,943

2020 Adopted Budget and Business Plan 206 City of Arlington, Texas