Page 346 - Cover 3.psd

DEPARTMENT / DIVISION FUND
PARKS & RECREATION – NRH CENTRE PARK FACILITIES DEVELOPMENT
PROGRAM NAME
RECREATION – SPORTS PROGRAMS AND SERVICES
DESCRIPTION / MISSION
The Recreation and Sports division of the NRH Centre provides recreation programming for children, spring break/summer day
camps, and youth sports camps. Youth recreational programming includes classes and activities to enhance the emotional,
physical, social and educational development of our youngest community members while encompassing fun and hands-on
learning for ages one to fifteen years. In the area of sports programs, this division organizes and manages non-competitive and
introductions to sports and related events.

GOALS
• To provide quality recreation and educational programs to children and youth. (Sense of Community)
• To provide quality indoor sports programs for youth and adult. (Sense of Community)
• To offer quality service and instruction to program participants. (Sense of Community)
• To provide safe and engaging programs that allow families to become more physically active together. (Sense of Community)
• To operate with the highest possible standards of guest service, continually evaluating satisfaction and quality of service
performance. (Positive City Image)
OBJECTIVES
• Offer 333 youth classes with 80% of youth classes offered being conducted beyond the per class minimum enrollment.
• Fiscally manage all Recreation/Sports Cost Center operations through weekly reporting, timely updates with changes to
programming and daily communication with instructors, officials and staff.
• Coordinate family programs with the Aquatics and Fitness Divisions that promote health and wellness through “family nights” and
family classes.
• Offer 11 weeks of Camp NRH meeting 95% registration capacity. Develop Friday drop-in option for summer Camp NRH.
• Regularly evaluate programs and leagues through participant feedback forms, talking to guests about their experience, providing
electronic program assessments and updating Facebook page to market recreation and sports programs.
• Provide exceptional guest service through timely response within 24 hours of receiving guest correspondences.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Financial Stability
Total Recreation and Sports revenue $239,830.00 $293,683.00 $309,000.00
Goal: Efficient and Effective Delivery of City Services
# Of youth programs offered 238 240 275
# Of family programs offered 10 10 10
# Of summer Camp NRH participants 642 850 850
# Of play time participant attendance 6,199 5,230 6,100
# Of youth sports camps offered 7 4 7
# Of youth program sessions made 192 204 234
# Of enrolled participants in classes 2,234 2,017 2,134
# Of new programs offered 23 35 35
# Of family event/program participants 193 200 200
% Of youth program sessions made 81.00% 85.00% 85.00%
% Of Camp NRH registration capacity 94.00% 94.00% 95.00%
Amount of youth contract instructor pay $61,741.76 $60,000.00 $67,200.00
Amount of summer camp staff pay $42,896.50 $55,000.00 $57,536.00
Amount of Camp NRH supplies/equipment $14,495.96 $15,000.00 $22,000.00
Amount of sports officials payments $20,248.50 $22,000.00 $25,000.00
Amount of sports camp instructor payments $0.00 $2,600.00 $4,550.00
Average # of weekly Kids Club play time participants 119 100 120
Customer satisfaction rating for youth programs (scale 1-5) 4.75 4.75 4.75
*moving forward scale for satisfaction 1-5 beginning in FY2018

342