Page 344 - Cover 3.psd

DEPARTMENT / DIVISION FUND
PARKS & RECREATION – NRH CENTRE PARK FACILITIES DEVELOPMENT
PROGRAM NAME
BUILDING OPERATIONS AND MAINTENANCE

DESCRIPTION / MISSION
The Building Operations and Maintenance division coordinates all daily janitorial and facility service needs for the 86,000 square foot
NRH Centre complex. The primary mission of this division is to maintain all areas within the NRH Centre and provide regular
preventative maintenance on all equipment used to operate the NRH Centre on a daily basis. The emphasis for Building Operations
and Maintenance staff is to coordinate the highest level of cleanliness with the least amount of impact to the daily facility user while
constantly adhering to all safety and facility system guidelines through sound and thorough maintenance and facility operation
standards incorporating LEED practices and Green products within daily operations when available.

GOALS
• To manage and provide a safe, clean and attractive facility. (Safety and Security)
• To provide remarkable guest service with attention to guest responsiveness and communications. (Positive City Image)
• To develop and maintain a thorough and successful building maintenance risk management program. (Safety and Security)
• To manage custodial expenses for all areas within the NRH Centre. (Financial Stability)
• To manage all mechanical systems including Aquatics, Plumbing, and Electrical features impacting daily operations. (Efficient and
Effective Delivery of City Services)
• To recruit, hire and train building maintenance staff to provide efficient and high quality internal and external services. (Positive City
Image)

OBJECTIVES
• Coordinate training and certification for the Building Maintenance personnel through Safety Matter, Inc/Esafety Online. In addition,
incorporate "green" cleaning training within all NRH Centre operations.
• Track all janitorial supply usage and costs to provide insight in to the next fiscal year facility operating needs through implementing
and utilizing the 5S Organizational system for inventory of products and equipment.
• Complete daily facility system and equipment checks for each area of the building.
• Monitor and complete weekly inventory of all janitorial supplies.
• Coordinate and communicate bi-weekly ordering system for janitorial supplies.
• Coordinate and lead weekly staff briefings on the upcoming facility schedules with the coordination of all janitorial needs that are
identified in each area of the facility: Aquatics, Locker areas, restrooms, classrooms, fitness areas, gymnasium, event center and
senior center.
• Review, monitor, and train on janitorial guidelines for all areas within the NRH Centre that provide efficient completion of tasks for
maximum effectiveness of sanitizing and keeping all areas in aesthetically pleasing order.
• Coordinate, report and record daily work orders for routine repairs.
• Develop and coordinate in-house carpet cleaning routine maintenance schedule with minimal impact to operating hours.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Quality Development and Revitalization
Total # of routine work orders reported (after warranties end) 550 550 550
Goal: Safety and Security
# Of monthly safety meetings 12 12 12
# Of routine work orders completed by outside dept or vendor 24 24 24
# Of repair calls made monthly outside of the NRH Centre building 3 3 3
% Of routine work orders completed by outside dept or vendor 5.00% 5.00% 5.00%
Goal: Positive City Image
Average # of days equipment is inoperable once identified "OUT" 2 2 2
# Of square feet cleaned and maintained (based on total FTE) 26,875 sq ft 26,875 sq ft 26,875 sq ft
# Of restrooms cleaned and maintained daily 16 16 16
# Of square feet cleaned and maintained 86,000 sq ft 86,000 sq ft 86,000 sq ft
Customer satisfaction rating of facility (scale 1-5) N/A 4.50 4.75

Goal: Efficient and Effective Delivery of City Services
# Of routine work orders completed in-house 523 523 523
% Of routine work orders completed in-house 95.00% 95.00% 95.00%

340