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DEPARTMENT / DIVISION FUND
PARKS & RECREATION – NRH CENTRE PARK FACILITIES DEVELOPMENT
PROGRAM NAME
AQUATICS – INDOOR
DESCRIPTION / MISSION
The NRH Centre Aquatics division provides aquatic programming and recreational swimming opportunities for members and
guests. The Aquatics division is charged with providing the highest level of safety while emphasizing an environment that is
positive, clean, safe and fun. The Aquatics division of the NRH Centre coordinates all Learn to Swim programs, aquatic special
events, birthday parties, rental of the indoor aquatics facility and open swim scheduling. The aquatics team coordinates all safety
training for aquatics personnel. The indoor aquatics facility includes three 25 yard lap lanes, a rock climbing wall with plunge pool,
shallow open water play areas, a body tube slide, current channel for fitness walking and several shallow water play features.

GOALS
• To provide innovative and quality classes, programs, and events for the community. (Sense of Community)
• To develop and maintain a thorough and successful risk management program. (Safety and Security)
• To provide remarkable service with attention to member/guest relationships and responsive communications. (Positive City
Image)
• To manage and provide a safe, clean and attractive facility. (Safety and Security)
• To manage revenues and expenses from all aquatic programs and services conducted through the Aquatics division. (Financial
Stability)
• To recruit, hire and train aquatic staff to provide high quality swimming programs and services. (Sense of Community)

OBJECTIVES
• Annually offer 600 all-inclusive learn to swim classes and private lessons with 86% of classes conducted at an average of 4
enrolled registrants per class made.
• Uphold the Consulting Agreement for Professional Aquatic Safety and Risk Management with Ellis and Associates; pertaining to
safety standards, lifeguard training and annual licensing.
• Offer 20 indoor aquatic special events incorporating family activities and membership appreciation.
• Continue to research and update the NRH Centre Aquatics risk management program to comply with local, state, and federal
standards. Additionally, incorporate guest service training specific to the aquatic environment.
• Fiscally manage all Aquatics Cost Center operations through weekly reporting, timely updates and changes as needed.
• Establish an ongoing training and recognition program for all part-time Aquatics personnel that include test ready skills, weekly in-
service, with monthly and seasonal audits, as well as maintaining required licenses and certifications.
• Assist in the coordination and implementation of the NRH WS365 Community Water Safety Initiative incorporating goals and
strategies within NRH Special Events and the NRH Centre Aquatics Programs.
• Book an average of 11 out of 15 aquatic birthday parties per weekend and 25 pool rentals per year.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Safety and Security
# Of lifeguard in-service training hours required 2,400 2,400 2,400
# Of staff attending in-service training 40 40 40
Goal: A Sense of Community
# Of aquatic special events 25 26 22
# Of aquatic special event participants 395 465 500
% Of special events made 100.00% 90.00% 100.00%
Goal: Efficient and Effective Delivery of City Services
# Of learn to swim classes offered 728 750 760
# Of swim lesson enrolled registrants 1,637 1,675 1,700
# Of available aquatic birthday party bookings 750 750 750
# Of learn to swim classes made 592 610 630
# Of aquatic birthday parties booked 540 550 560
# Of aquatic pool rentals booked 21 25 25
Average # of aquatic birthday parties per weekend 11 11 11
% Of learn to swim classes made 81.00% 81.00% 83.00%
Total Birthday Party and Pool Rental Revenue $114,423.00 $115,000.00 $124,000.00
Total Aquatics Program Revenue $140,927.00 $125,000.00 $125,000.00
Customer satisfaction rating (scale 1-5) 4.75 4.75 4.75

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