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DEPARTMENT / DIVISION FUND
PARKS & RECREATION – PARKS PARK FACILITIES DEVELOPMENT
PROGRAM NAME
PARK MAINTENANCE AND OPERATIONS
DESCRIPTION / MISSION
The mission of the Park Maintenance and Operations Division is to achieve established City Council Goals by ensuring safe, well
maintained and aesthetically appealing parks, trails, recreation, municipal, City median and rights-of-way and open space
properties. The division incorporates progressive, innovative and environmentally responsible methods for maintaining 802 park
acres, parks, facilities and amenities, trails, open spaces, municipal properties and 97 acres of median and rights-of-way.

GOALS
• To provide well maintained, safe, clean and aesthetically pleasing parks, trails, open spaces, medians and rights-of-way and
public grounds. (Postive City Image )
• To develop and employ lean strategic initiatives and techniques of identifying and maximizing all available resources to provide
the highest level of maintenance standards possible for the citizens of North Richland Hills . (Financial Stability)
• To enhance opportunities of capitalizing on performance levels by creating a well organized, rewarding and productive work
environment. (Safety and Security)
• To employ sustainable maintenance practices designed to achieve adopted maintenance standards while preserving and
protecting the environment and providing educational opportunities to our citizens. (Positive City Image)

OBJECTIVES
• We will work to accomplish the Council Goal of Financial Stability by continuing to research and implement maintenance
contract services for cost savings while still providing quality parks and services to the citizens.
• We will work to accomplish the Council Goal of Positive City Image by re-examining, adopting and prioritizing of all daily park
maintenance tasks and standards and by ensuring that park irrigation systems operate at optimum levels as water restrictions
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• We will work to accomplish the Council Goal of Safety and Security by conducting and documenting monthly inspections of
playgrounds to ensure 100% compliance with National Playground Safety Institute (NSPI) standards and ADA requirements.
2016-17 2017-18 2018-19
PERFORMANCE MEASURES ACTUAL REVISED ESTIMATED
Goal: Positive City Image
Total Park Contract Services (mowing, landscape, tree services) $563,625.00 $621,886.00 $621,886.00
Percentage of Park Budget Funding for Contract Services 18.60% 20.00% 20.00%
Goal: Financial Stability
Total MROW Contract Services (mowing services) N/A $106,831.00 $106,831.00
Percentage of MROW Budget Funding for Contract Services N/A 41.00% 41.00%

Goal: Safety and Security
Total Acres Maintained 802 acres 899 acres 902 acres
Acres Maintained per FTE 42 acres 43 acres 43 acres
Total Citizen Tracker Requests (park maintenance) 21 20 20
Total Time to Complete Citizen Tracker Requests 3 days 2.5 days 2.0 days
Percent Change in Time to Complete Citizen Tracker Requests 43.00% 83.00% 83.00%

Measuring Achievement of Council Goals:
NRH Citizen Survey – Park Maintenance: Excellent/Good Rating 93.00% 94.00% 95.00%
NRH Citizen Survey – MROW Maintenance: Excellent/Good Rating 81.00% 82.00% 86.00%

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