Page 82 - CityofArlingtonFY26AdoptedBudget

Business Plan

Preserve Financial Stability and Resilience Scorecard (cont.)
FY 2023 FY 2024 FY 2025 FY 2026
Dept. Key Measure
Actual Actual Estimate Target
CLA Action Center first call resolution 99% 99% 99% 99%
CLA Percent of Action Center calls abandoned 13% 4% 6% 8%
CLA Action Center calls answered 241,117 276,451 260,000 260,000
CLA Percentage of citizens who agree they
receive the info they need when calling a
City facility [annual survey] 58% 63% 63% 60%
AM Percent of City-wide Fleet beyond service
life 23% 19% 20% 15%
AM Percentage of customers satisfied or very
satisfied with fleet services 94% 86% 80% 80%
AM Turnaround Time Standards:
Target Vehicles/Turnaround in 24 Hours 87% 83% 82% 80%
Target Vehicles/Turnaround in 48 Hours 92% 89% 88% 85%
Target Vehicles/Turnaround in 72 Hours 94% 91% 90% 90%
AM Percent of Vehicles Unfinished after 72
Hours 8% 9% 10% 12%
AM Recycling Collected Curbside (Tons) 22,361 21,781 21,472 21,472
AM Waste Diverted at the Landfill (Tons) New Measure in FY 2025 151 170
AM Number of Recycling Outreach
Presentations 6 0 12 12
AM Missed residential collection calls per
10,000 services 1.72 3.32 2.50 2.00
AM Direct Emails and Social Media Messages 27 205 24 24
AM Residential Recycling Contamination Rate
(%) 36% 37% 35% 35%
AM Residential Waste Diversion Rate (%) 16% 15% 15% 15%
AM Electronics Recycled (lbs.) 25,196 0 50,000 50,000
AM Major building components operating within
their designed life:
Roofs:
Asphalt [25 Years of Service Life] 88% 78% 78% 78%
Metal [25 Years of Service Life] 68% 57% 57% 57%
Built-up [25 Years of Service Life] 68% 61% 61% 61%
Modified [25 Years of Service Life] 100% 100% 100% 100%
Misc. [25 Years of Service Life] 50% 50% 50% 50%
HVAC [15 Years of Service Life] 59% 53% 53% 53%
Generators [20 Years of Service Life] 74% 75% 75% 75%
Elevators:
High Usage [15 Years of Service Life] 50% 31% 31% 31%
Low Usage [35 Years of Service Life] 50% 40% 40% 40%
Boilers [25 Years of Service Life] 63% 52% 52% 52%
Water Heaters [15 Years of Service Life] 18% 27% 27% 27%

FY 2026 Proposed Budget and Business Plan 76 City of Arlington, Texas