Page 81 - CityofArlingtonFY26AdoptedBudget

Business Plan

Preserve Financial Stability and Resilience Scorecard (cont.)
FY 2023 FY 2024 FY 2025 FY 2026
Dept. Key Measure
Actual Actual Estimate Target
HR Percentage of all full-time employees
enrolled in 401k/457 pretax and 457 Roth
Post Tax Plans
401K Pre-Tax New Measure
in FY 2024 68% 71% 68%
457b Pre-Tax New Measure
in FY 2024 16% 16% 16%
457 Roth Post-Tax New Measure
in FY 2024 16% 18% 16%
CES Arlington Museum of Art Attendance New Measure
in FY 2024 2,000 7,000 60,000
CES Esports Stadium Arlington Attendance New Measure
in FY 2024 52,897 30,000 100,000
CES Quarterly Tenant Report Card New Measure
in FY 2024 0% 0% 0%
CES Museum Visitors Parked Vehicles (per
quarter) New Measure in FY 2025 7,000 25,000
CES Entertainment District completed work

orders (per quarter) New Measure in FY 2025 5 10
CES Percentage of Gross Revenue New Measure in FY 2025 40% 50%
AM Citizen perception of trash collection
services [annual survey] 80% 80% 78% 80%
AM Citizen perception of residential recycling
services [annual survey] 80% 79% 77% 80%
AM Overall satisfaction of Construction
Management’s services “exceeds” or
“meets” expectations 95% 93.33% 95% 95%
AM Overall satisfaction of facility maintenance
and repair services “exceeds” or “meets”
expectations 94% 91.30% 94% 94%
AM Overall satisfaction of custodial services
contractor “exceeds” or “meets”
expectations 73.53% 87.23% 78% 78%
IT Helpdesk abandon rate 9% 9% 7% 7%
IT Percentage of customers satisfied or very
satisfied with IT Services 89% 94% 95% 95%
IT Unmitigated Cybersecurity Risks (Level –
High) New Measure in FY 2026 < 100

FY 2026 Proposed Budget and Business Plan 75 City of Arlington, Texas