Page 141 - CityofSouthlakeFY25AdoptedBudget

Under this framework, Department Directors are responsible for the high-quality management of operating
their departments on a day-to-day basis. The Corporate Team works with departments to advance their
corporate functional areas of responsibility, and Departments work with the Corporate Team as needed
on city-wide high-risk initiatives. This two-way flow of information enhances collaboration between
departments, emphasizes the focus on risk, and optimizes the value of the City’s Executive Team for our
residents, businesses, and visitors.

Strategy Map Strategic Direction

In order to set the course for the work we do each year, we utilize a document called a Strategy Map. The
Strategy Map captures the City’s strategy in a single diagram and identifies those things that are necessary
to achieve the mission. The City’s adopted Strategy Map (pictured opposite) includes the Mission, Values,
and Focus Areas, and it incorporates four Perspectives and 10 Corporate Objectives.

Our Strategy Map tells the story of not only what our strategic focus is but also how we intend to meet
those goals. For example, if you look at the “Provide Financial Stewardship” perspective, you will see that the
City intends to do this by safeguarding the public trust through a commitment to thoughtful planning and
responsible, conservative financial management and investing to provide and maintain high quality public
assets. You’ll note that each of these objectives is referenced by a letter and number. These references can
be found throughout this document, demonstrating the continued focus on connecting the City’s strategy
to its operations.

One additional step the City has taken to further connect its strategy with its operations is to work with
each Department to create a departmental strategy map. These maps demonstrate each Department’s core
services which are organized by the same perspectives as the City’s Strategy Map. Furthermore, each core
service is connected to a Corporate Objective. See the City Department Overview section to view these
departmental maps.

Performance Measures

Performance measures hold departments accountable. By updating and maintaining performance measures,
citizens receive information about City services annually. Because performance measures are determined
according to the Strategy Map, it becomes evident how each department aligns with City goals, and how
well departments are meeting the expectations set by the Strategy Map.

The City uses “Key Accountability Indicators,” (KAIs) to measure performance. These performance measures
help determine the quantity and quality of our work, as identified in our plans. We consistently evaluate our
work and review our performance quarterly because we firmly believe that what gets measured, gets done.

The City primarily monitors performance through city-wide and individual department scorecards. These
are developed using the perspectives from the City’s strategy. The city-wide scorecard is shown later in
this section and department scorecards are shown in the City Department Overview section. The measures
shown include the current reporting period and two previous periods, as well as a target. The targets
established on the scorecards are typically “stretch” goals, or targets that the city is working to achieve. In
2023, the City revised the city-wide and department scorecards to improve measures so that they can be
used to make better business decisions.

FY 2025 City of Southlake | Budget Book 141