Page 136 - CityofSouthlakeFY25AdoptedBudget

It’s good to be in Southlake!

And we are always working to make it better. The continued quality and success of this community does not
happen without the diligent effort of a committed team of residents, businesses, community leaders, and
staff. Years of consistent planning and strategic thinking has brought Southlake where it is today.

Since 2005, the City Council has worked closely with staff to adopt a Strategic Management System (SMS)
based on the Balanced Scorecard framework. The SMS was developed to help the City direct its own
destiny rather than allow future events to do so. Through sound business principles embodied in the SMS,
the City is able to more effectively provide services to the citizens of Southlake, increasing both efficiency
and customer satisfaction. Ultimately, it guides the way the City does business and helps us determine how
we should invest our time and resources. In the budget process, the SMS allows for increased transparency
Strategic Direction
and accountability, providing the City a framework for demonstrating results.

Balanced Scorecard and Southlake’s Strategic

Management System
The Balanced Scorecard is a strategic planning and management system that is used extensively in business
and industry, government, and nonprofit organizations worldwide to align business activities to the vision
and strategy of the organization, improve internal and external communications, and monitor organization
performance against strategic goals. In short, it is a tool that organizations use to ensure that their work
meets the goals of the organization in a measurable way, i.e. “You said…we did…” It connects organizational
strategy to the work people do on a day-to-day basis.

The graphic at the right illustrates the Balanced Scorecard approach and the following pages of this section
demonstrate how Southlake has aligned its SMS with this framework.

Components of the Strategic Management System include the Vision, Mission, Values, Perspectives, Focus
Areas, Strategy Map, Performance Measures and Implementation Plans. Each element of the SMS is critical
to the success of the organization and helps us evaluate and communicate our performance.

Vision

The City’s vision statement outlines what we strive to be. The vision statement, adopted by City Council in
2005, reads:

Southlake is a vibrant, attractive, safe, healthy and fiscally sound community. We offer quality
neighborhoods and a high standard of living, with abundant opportunities for learning, shopping,
working, recreation and enjoyment of open spaces.

Upholding such a statement is a task that requires effort on multiple levels. The SMS helps ensure that the
Vision of the City remains true in the years to come.

136 FY 2025 City of Southlake | Budget Book