Page 142 - CityofSouthlakeFY25AdoptedBudget

Employee Engagement Survey Results 2013-2023

In addition to monitoring these performance
measures, the City of Southlake also desires
the opinion of its citizens. Every two years
Southlake undertakes a broad citizen
survey designed to measure government
performance and gauge the current and
future needs of residents. This survey is an
incredibly useful tool within the strategic
management system, and it allows City
services to be tailored based upon citizen
attitudes.
Strategic Direction
The City of Southlake not only surveys its
citizens, but also its employees. We believe
strong employee engagement is a critical Figure 4
component of high-performance management and service delivery. Every two years,
Southlake conducts an employee engagement survey, which is created and administered by research and
consulting firm Gallup. The Gallup Organization defines engaged employees as those who are involved in
and enthusiastic about their work. Engaged employees are 100% committed to their roles and contribute to
the organization in a positive manner. Despite a slight decrease in the percentage of engaged employees
noted in the 2023 survey, Southlake continues to rank within the top third of organizations for employee
engagement among those surveyed.

Southlake’s performance measures are continually evolving. As we have improved our ability to gather
and mine data about our work, we have been able to add performance measures to the departmental
business plans as a gauge of success. These departmental measures are reported on each department’s
scorecard, then feed into the city-wide scorecard to give an overall picture of the City’s performance.
As the City continues to develop these scorecards, measurement units, data sources, and targets will be
refined. Through quarterly performance reviews, departmental performance is documented. Trends are
also tracked over time through department dashboards which are currently under development. The city-
wide scorecard is presented later in this section and departmental scorecards are provided in the City
Department Overview section of this budget document.

Implementation Plans
The next elements of the SMS are implementation plans. These plans are developed by departments and
divisions to identify clear actions, timing, and resources needed to demonstrate that the strategy is being
successfully implemented.

The first level of implementation plans includes our long range comprehensive plan, such as the Southlake
Comprehensive Plan which includes all elements (master plans) of the City’s planning efforts, such as land
use, parks, trails, thoroughfares, community facilities, etc.

Operationally, each department maintains the status information on items for which they are assigned
responsibility. Accountability is established through regular reporting to the City Council as well as Boards
and Commissions who oversee projects related to plan elements. The second level of implementation plans
includes our departmental business plans. Departments prepare their business plans following an analysis

142 FY 2025 City of Southlake | Budget Book